Amazon launching PayPal competitor



While I've never had any major problem with paypal besides the relatively few times they held my money for no reason, the fees have really added up over the years. I understand it's the cost of doing business, so definitely not bitching here.

What I am saying is this:

Will be interesting to see if they compete with each other by lowering their fees to attract new users.

This definitely has my attention.
 
I'm a huge fan of amazon. They have great customer service. Paypal has good CS as well but they have some shitty policies. Amazon should launch auctions next and just get rid of ebay.
 
BigWill said:
Amazon should launch auctions next and just get rid of ebay.
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I seem to remember Amazon having auctions back around the time eBay was blowing up, but then they phased them out. I know when I was running a lot of auctions on eBay, I always had it on my to do list to set up my inventory over there too, but there was something about the platform that made it less attractive. I don't recall what it was now because that was probably close to 15 years ago.
 
The problem isn't a lack of great alternatives to Paypal. The problem is customers and their lack of thinking that that anything but Paypal can be used safely, etc.

Many think they can get a refund no matter what after a Paypal purchase - they are wrong. It's like trying to move people off of Facebook for social media or Google for searching.. it just ain't going to happen easily.

It's nice a big name like Amazon wants to compete but lets not forget Google actually tried the same shit (Google Checkout) and failed around 5 yrs ago.
 
WickedJoe said:
The problem isn't a lack of great alternatives to Paypal. The problem is customers and their lack of thinking that that anything but Paypal can be used safely, etc.

Many think they can get a refund no matter what after a Paypal purchase - they are wrong. It's like trying to move people off of Facebook for social media or Google for searching.. it just ain't going to happen easily.

It's nice a big name like Amazon wants to compete but lets not forget Google actually tried the same shit (Google Checkout) and failed around 5 yrs ago.
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Amazon's in a better position than Google was since most online shoppers are already comfortable giving Amazon their credit card data.
 
How's this new / different ?

We've integrated "Pay With Amazon" already, and I've manually logged in and sent people money via amazon too.
 
BigWill said:
I'm a huge fan of amazon. They have great customer service. Paypal has good CS as well but they have some shitty policies. Amazon should launch auctions next and just get rid of ebay.
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They had auctions and they failed at it. So did Yahoo. Back in the day everyone had an auction site and only eBay survived.
 
dreamache said:
Great, another fucking processor to have to integrate.
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Nahhhhh. It's actually worse than that. Now you have "another fucking processor to have to" TEST.

Adding paypal to a checkout process will often result in a loss. Give people too many options late in the game, and you'll fuck up your sale. (Present them sooner as well... but same diff when it comes to asking people to get their card out. Your stated payment options often aren't all that relevant until a person is asked to pay.)

I suspect the paypal (webmaster) crowd will differ from the amazon (consumer) crowd, but it's still an issue that requires testing. More options are not always better. Everyone says more options are better everywhere, but time and time again, I have tons of data to prove more payment options does not equal more profit. It often creates more abandoned carts. You have the sale... the customer is listening to you... and then you let them go and make their own decisions regarding their payment preference. Their credit card is in their pocket, but their paypal password is at home.
 
User9364 said:
Nahhhhh. It's actually worse than that. Now you have "another fucking processor to have to" TEST.

Adding paypal to a checkout process will often result in a loss. Give people too many options late in the game, and you'll fuck up your sale. (Present them sooner as well... but same diff when it comes to asking people to get their card out. Your stated payment options often aren't all that relevant until a person is asked to pay.)

I suspect the paypal (webmaster) crowd will differ from the amazon (consumer) crowd, but it's still an issue that requires testing. More options are not always better. Everyone says more options are better everywhere, but time and time again, I have tons of data to prove more payment options does not equal more profit. It often creates more abandoned carts. You have the sale... the customer is listening to you... and then you let them go and make their own decisions regarding their payment preference. Their credit card is in their pocket, but their paypal password is at home.
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This has been my experience as well, more options isn't always good for decision making

[ame=http://www.youtube.com/watch?v=9X68dm92HVI]Dan Ariely asks, Are we in control of our decisions? - YouTube[/ame]
 
User9364 said:
Nahhhhh. It's actually worse than that. Now you have "another fucking processor to have to" TEST.

Adding paypal to a checkout process will often result in a loss. Give people too many options late in the game, and you'll fuck up your sale. (Present them sooner as well... but same diff when it comes to asking people to get their card out. Your stated payment options often aren't all that relevant until a person is asked to pay.)

I suspect the paypal (webmaster) crowd will differ from the amazon (consumer) crowd, but it's still an issue that requires testing. More options are not always better. Everyone says more options are better everywhere, but time and time again, I have tons of data to prove more payment options does not equal more profit. It often creates more abandoned carts. You have the sale... the customer is listening to you... and then you let them go and make their own decisions regarding their payment preference. Their credit card is in their pocket, but their paypal password is at home.
Click to expand...

We learned that the opposite of PayPal is actually worse. Google checkout became a payment processor for scammers.

Need a happy medium, or at least a company who actually spends some resources on looking into disputes...if people knew someone actually researched the disputes there would be a lot less 'fake' disputes like you're seeing seeing now.
 
Great, need to look at this closer. Their fees however don't look so low, hopefully this is going to change.
 
It would appear that this whole internet / ecommerce thing is for real and is here to stay. Wouldn't you agree? So why the fuck isn't a Wells Fargo or a Citi Bank all over this checkout shit by now? Lets see PayPal (lutz @ the fucking juvenile name btw) vs JP Morgan Chase Bank... gee I wonder who Glenda would rather trust with her money considering her limited internet savy? Go figure.
 
JSanti said:
We learned that the opposite of PayPal is actually worse. Google checkout became a payment processor for scammers.
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Yeah, valid point. With new payment methods, you also have to figure in fraud rates. (I don't have experience with GC because we didn't feel like feeding that information beast more information to beat us over the head with - information-wise. They'd surely use it against us.)

My point was focused on conversions... but overall profit per visitor is the best metric and what any tester should care about.

With normal card transactions, we very rarely lost chargebacks. PP was way worse, in addition to more upkeep in general.



golan said:
You're right. And why?
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Touche. Assuming you mean that they are.
 
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