My fucking payments have been locked for 3 months and I can't find a direct way to contact CJ via the website. I know there are a bunch of people from other affiliate networks on here, any staff from CJ?
Any Commission Junction Staff on Here?
- Thread starter BrandontheGreat
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if they are locked and you weren't paid, contact the advertiser(s) not CJ. CJ is the middleman, they have no AM's.
Here's a link to a contact page I recently used. They answered pretty quick. I know one reason they don't release payment is lack of tax info.
Care to post the offer in the event others are running it are concerned about getting paid......?
From their homepage (About Us -> Contact Us) Commission Junction - Contact us . There's also a "contact us" link within your CJ interface to put in a support ticket, but calling them is the way to go.
Is your problem with all commissions from all advertisers, or just one advertiser?
By the way, you won't find CJ support staff answering questions at forums - It seems like it must be company policy to not handle things through unofficial channels, or at least not show up on forums.
Thanks a lot for the info.
My problem is with two advertisers who have actually deactivated their accounts from CJ. Now it seems just because they're not running anymore, they're not paying out!
That can happen on any network - Call CJ to see if they know anything about payment status, but advertisers can stiff affiliates on any network. I've had two advertisers in CJ not pay for 2-3 months, but in the end the payments were made. Did the companies that were deactivated go through bankruptcy at all? If they did, there's pretty much no chance of getting the commissions paid.
I had this problem for around $500 with a deactivated advertiser....never got paid, never used CJ again. I just LOVE their support.
This can happen in any network - Unless a network requires adertisers to always maintain a positive balance (an option that I've seen only at ShareASale, but it's just an added feature for merchants to use to attract affiliates, not a requirement), this can, and will happen in many networks. Sometimes you'll find networks that will just bite the bullet and pay, but his is rare, and varies on the situation.
Just got off the one with one of their douchebag customer service reps:
"They could never pay us. We have to decide if it's worth it to go after them."
"They could never pay us. We have to decide if it's worth it to go after them."
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