Business Idea

B

bitfiend

New member
Nov 26, 2013
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Give me your opinions about my business idea

My idea is a customer service middle man. For a fee paid upon completion, we resolve customer service issues at your behalf. We do all the boring work such as waiting on the phone, sending emails, tweeting etc while you give us the required information. When the problem is resolved you will be billed. For example, if you have a complaint against company tweeting them with a new twitter account won't do anything beacase it will be ignored by the spam filters. But our company would have an established twitter account guaranteeing that the company sees your complain and responds. It's kinda like hiring an attorney or assistant but for smaller customer support like issues.
 


To paraphrase Kevin O'Leary... If you were an awful person who died and went to hell, this is probably the job you'd get for all eternity.
 
Hiring and training in-house staff is so much better for businesses than having to train YOUR stuff. Employees are an asset, so any sane business owner will invest time and money into developing their own asset rather than training your workers that he doesn't even control.

What businesses were you having in mind as your customers anyway? I mean it has to be some really simple operation to give it to a third party. Have you done any customer support? There are so many specifics in each company, all the product characteristics, all the policies and rules. Then people would need to give you all the billing data for order tracking and refunds, access to their bank accounts and email databases etc. etc. - ughhh.

You came up with a pain in the ass addition to the business cycle, congrats.
 
dzianis said:
Hiring and training in-house staff is so much better for businesses than having to train YOUR stuff. Employees are an asset, so any sane business owner will invest time and money into developing their own asset rather than training your workers that he doesn't even control.

What businesses were you having in mind as your customers anyway? I mean it has to be some really simple operation to give it to a third party. Have you done any customer support? There are so many specifics in each company, all the product characteristics, all the policies and rules. Then people would need to give you all the billing data for order tracking and refunds, access to their bank accounts and email databases etc. etc. - ughhh.

You came up with a pain in the ass addition to the business cycle, congrats.
Click to expand...

That's what I thought at first too, that he wants to start a company for businesses to outsource their customer support to.

But I'm pretty sure he means.. support FOR the customer, as in, he'll deal with the business' customer support staff as a proxy for the customer who needs support.

So his business would be a service for customers who want to outsource having to deal with customer support...
 
Pheasant said:
That's what I thought at first too, that he wants to start a company for businesses to outsource their customer support to.

But I'm pretty sure he means.. support FOR the customer, as in, he'll deal with the business' customer support staff as a proxy for the customer who needs support.

So his business would be a service for customers who want to outsource having to deal with customer support...
Click to expand...


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+ "like".
 
Pheasant said:
So his business would be a service for customers who want to outsource having to deal with customer support...
Click to expand...

exactly. For example, I was overseas and Yahoo locked me out of my email and my phone didn't work. So I had to contact a family member though skype to fix it for me and they did all the work of unlocking the account. 30 minutes later it was done. I would have paid for that service.
 
You can do anything you want and you come up with this?

2 guys mowing lawns can net 60k a year.

Are you going to charge 30 an hour to email Dell about why my usb wont work?
 
More and more people are looking to have others looking out for their kids, cars, houses, problems.. fuck, I guess some of them would actually like to be spoon fed for an actual fee.. so, WHY NOT?
 
This kind of sounds like a nightmare...

The way it works now
1. I have a problem with something.
2. I get in touch with the company and get it sorted out.

Your proposal
1. I have a problem with something.
2. I get in touch with you to help me sort it out.
3. I send you money.
4. I give you my account info, pin number, whatever you need to deal with them on my behalf.
5. You get in touch with the company that I have a problem with.
6. I hope that they don't require any more info.
7. If more info is required to solve it, we continue going back and forth.
... etc
?. Problem solved!
 
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