I'm an Advertising Specialist on the Facebook Ads team. I wanted to follow up with you to see if you had any questions, concerns, or feedback that you’d like to share. We are more than happy to be of assistance and to provide suggestions to make Facebook Ads work for your needs.
Each advertiser’s experience and perspective is unique and important to us. We're always working to make our product better, and any thoughts you have will help us continue to work towards creating the best advertiser experience possible. If you could please take a moment to reply to this email with your answers to the two questions below, it would be of great help to us so we can use this information to continue to refine our program and support.
1. What is the current state of your advertising budget? Please type an X next to the option that best describes your current budget.
[ ] I’m spending more on Facebook Ads than I was last month.
[ ] I’m spending less on Facebook Ads than I was last month.
[ ] I’m spending about the same amount on Facebook Ads as I was last month.
[ ] I haven’t spent anything on Facebook Ads in the last month.
2. Which of the following best explains your recent spending habits? Please type an X next to all that apply.
[ ] I don’t understand Facebook’s Advertising system.
I don’t understand Facebook’s Ad Guidelines - my ads keep getting disapproved.
[ ] My ads aren’t performing as well as I’d like.
[ ] My ROI is the same as or lower than other places I’m advertising.
[ ] There’s functionality that I’d like to see incorporated into Facebook Ads.
[ ] I have a seasonal or infrequent need to advertise.
[ ] Other. Please explain.
Please let us know if we can answer any other questions for you or if you would like a dedicated advertising specialist to work with you on improving your Facebook Ads. We welcome and encourage an open dialog with our advertisers and would appreciate hearing any feedback you may have regarding your experience with Facebook Ads. You can feel free to contact us by simply replying to this email with your questions and feedback. If you’d prefer to speak with someone on the phone, please reply to this email with your contact number and a preferable time to speak with you.
Thanks,
Gaston
Customer Operations
Facebook
