We've received two complaints from two different AG's from customers who have trouble reading. Is it necessary to respond to these? They were drafted by the secretary, do they actually follow-up typically? I don't want to respond and have it bring additional attention that would otherwise have been ignored.
Handling AG Complaints
- Thread starter SteveBtm
- Start date
WTF- Are you talking about Attorney Generals?
Be specific... And if so, the answer is no- don't respond. But have YOUR lawyer do it, because once a file is opened it has to be closed
Be specific... And if so, the answer is no- don't respond. But have YOUR lawyer do it, because once a file is opened it has to be closed
Absolutely have your attorney respond. You're much better off. If you ignore them, they only get pissed and think you are shady and could bring an actual investigation. If you respond it ensures some good faith. Until the AG tells you the matter is closed its open. So you want to respond and get them to formerly close whatever the matter is.
To CYA, get your BBB rating up if its not already at least a B. Cause their office will check that early on gathering information.
To CYA, get your BBB rating up if its not already at least a B. Cause their office will check that early on gathering information.
<quality legal advice>
Attorney Generals are both Attorneys and Generals in title only, they are not real attorneys nor do they command an actual army. They're kind of like the Queen of England. These letters are safe to ignore.
</quality legal advice>
Attorney Generals are both Attorneys and Generals in title only, they are not real attorneys nor do they command an actual army. They're kind of like the Queen of England. These letters are safe to ignore.
</quality legal advice>
Guess you've never had any real dealings with the BBB. They are a joke ! If your a member than they will back you to the hilt. I know from experience.
Complaints filed by customers through AG's and complaints from AG's are 2 different things. If this is simply a consumer gripe mitigation situation, like a BBB notification, it will say so on the letter. If it is one of these, attempt to remedy the situation and respond direct to the staff member who sent the letter. These never come from the AG directly.
The more cases you get and that go unanswered, the more they are likely to take action against you.
^^THIS, an AG complaint is not like a BBB complaint, it has real teeth if they decide you've done something actionable. I know people who are no longer allowed to sell products in certain entire states for ignoring AG complaints that actually could have been handled in less than an hour. If you have a lawyer, use them. If not, you can still respond to them directly, do so. Most of these are just simple paperwork, provide your side of the story and the AG will typically close the case once you make a good faith effort to respond and they see you aren't doing anything shady that they need to protect their state's consumers from.
http://www.wickedfire.com/members/craigmc.html@craigmc - I was recommending getting the BBB rating up - which is easy to do - because one of the variables AGs take into consideration when building their review is the general publics opinion and experience with your product/service as measured and indicated by your BBB score.
Joining the BBB and having a 15 minute conversation with them has been known to take a D score to an A. If all the BBB knows about your business is from a couple screamers, its usually pretty simple to get a better opinion and score by representing your business.
Joining the BBB and having a 15 minute conversation with them has been known to take a D score to an A. If all the BBB knows about your business is from a couple screamers, its usually pretty simple to get a better opinion and score by representing your business.
