My customers hate paypal

Benji49

Benji49

New member
Feb 6, 2008
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Like I'm the only guy who gets this?

Three customers just today phoned up our customer service line to bitch about having to use paypal to sign up.

We have Beanstream as a secondary payment processor but it's real frickin' manual process taking orders because we don't have IPN integration with the site.

Does anybody have experience with Beanstream and IPN? Just asking, because I'm having one of those days...:disgust:
 


Paypal has a virtual merchant gateway. Maybe it's got an api you can use and not mess with beanstream (is that a real name?) at all.
 
Customers who are a pita or who call you are too much hassle, just find others that do what they're told. They should be able to pay you without actually signing up to paypal though.
 
No experience with beanstream, sorry
but If you make a habit of throwing away customers that don't like paypal, throw them my way!

There are other online merchants that could handle your payment processing besides paypal... if it were me, i would continue to manually enter those orders that don't like Paypal until I found a better solution for them..., you just never know when one of those customers might be a fatcat..
 
Well we also got that a LOT -- I actually had too many people calling in for alternative means. And considering our volume, it was much cheaper to get a real merchant account anyway -- so now we show PayPal as only the second option.

Have you looked into a real merchant account from your bank?
 
PayFlowPro is a paypal owned solution that lets you take credit cards entirely on your site, but there is so much liability and safety involved that its not worth it unless you are running a dedicated server in a secure data center with your own handwritten code running it and running 20k or more a week through it.

I wrote a PayFlowPro solution for a customer at my last job, it took about 6 weeks ymmv.
 
What are they bitching about exactly? While paypal is certainly imperfect, I thought it was usually the merchants who had the most problems with pay pal. As a consumer it's pretty freakin sweet. You don't have to worry about some shady service or site stealing your money or identity. Infact I would seriously hesitate to sign up through a site that wanted just my credit card info and gave me no other payment options like pay pall that would offer a 3rd party buffer.
 
Turbolapp -- on the contrary, it is so much easier to be scammed on PayPal, if you use it to buy digital products or services. Both of which are not covered under their return policy. With my credit card, I atleast have the buffer of my bank to do the chargeback.
 
Garrett said:
2Checkout?
Click to expand...

Had this been a thread I was posting on 3 months earlier, I surely would've recommended them.

Lord B said:
Depending on the volumes, they are even worse. And they take an eternity to send your money + have very high charges.
Click to expand...

But Lord has got it spot on. They suck with volumes and pay every thursday. You need to maintain a week's worth of liquid cash before the money arrives and it kind of demotivates you.

Not to forget, CHARGES! And poor (that's P-O-O-R - all capital!) support for the merchants when it comes to chargebacks and stuff like that. So yeh, fuck you 2C!

As recommended, if you're doing good, get a real Merchant Account with your bank. It provides better security and gives you increased credibility.

My 2C (Thats's 2Cents not 2Checkout!)

Cheers
 
Profile of my customers:
1. They are old.
2. They are crabby.
3. They pay $300 year to join a paid membership site which offer newsletters on stocks in the oil and gas industry.

So if they don't like paypal, they don't like paypal. I'm not going to send them down the road or anything.

Too bad there is negativity about 2checkout, right now they are the only alternative to paypal as they are already a proven intergration partner with memberwing membership sites.

Oh well, more research looms
 
Lord B said:
Well we also got that a LOT -- I actually had too many people calling in for alternative means. And considering our volume, it was much cheaper to get a real merchant account anyway -- so now we show PayPal as only the second option.

Have you looked into a real merchant account from your bank?
Click to expand...
This. If you run any kind of volume, a real merchant account will be a lot cheaper.

I can't stand Paypal too, btw. Got scammed and swore never ever to use them again. If I come by a site that accepts Paypal only, I pass for two reasons: 1) see above, 2) a business that doesn't have it's own processing comes across amateurish in my eyes.

You may also look into Moneybookers, even eBay accepts them now. Or G Checkout. But still, own merchant account, properly integrated is the way to go.
 
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