I just got a payment today from a music retailer. My commission for the month was $123.50, but they made a mistake and sent me $1,235.50 instead. So I got a followup email asking that I refund $1,112 to account for the mistake.
In my Paypal account at this point is the money minus a $36.13 fee. I'm thinking somebody's gonna have to eat it, but then I read that Paypal refunds the fees proportionally. So if you refund 70% of a payment, they give you back 70% of the original fee. But what they don't tell you is that they take that fee "refund" out of the money you send back to the original payer, instead of Paypal just paying it back themselves.
So I send back $1,112, Paypal takes my $32.25 fee refund out of that money, and subtracts it from my original fee. So in the end, I do have the correct amount, but Paypal has still pocketed $36.13 as if $1,235.50 was the intended transaction. Moral of the story - don't fuck up a payment to somebody, because even if you get refunded, what Paypal considers a "fee refund" for the receiver is really just them taking your money.
In my Paypal account at this point is the money minus a $36.13 fee. I'm thinking somebody's gonna have to eat it, but then I read that Paypal refunds the fees proportionally. So if you refund 70% of a payment, they give you back 70% of the original fee. But what they don't tell you is that they take that fee "refund" out of the money you send back to the original payer, instead of Paypal just paying it back themselves.
So I send back $1,112, Paypal takes my $32.25 fee refund out of that money, and subtracts it from my original fee. So in the end, I do have the correct amount, but Paypal has still pocketed $36.13 as if $1,235.50 was the intended transaction. Moral of the story - don't fuck up a payment to somebody, because even if you get refunded, what Paypal considers a "fee refund" for the receiver is really just them taking your money.
