Since When Did Liquidweb Go To Shit?

M

matt3

Member
Jun 15, 2009
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This is the second catastrophic failure I've had with them in less than a month. I've been waiting almost 17 hours for hardware replacement and they still don't have an eta.

I've also had to make them censor their facebook... apparently that was the only way I could get a mover and a shaker to resolve my issues and stop setting up their fucking arcade.

Replacement ideas? Is this the norm nowadays with them?
 


been with Hivelocity now for 18 months, gone through about half a dozen servers, and haven't had an issue that took longer then 30 mins to resolve. I came from softlayer (and only moved because the price is so much better) who also has a rock solid service, just be prepared to pay for it.

only used liquidweb once, couldn't get a new image on a server in any reasonable amount of time, and left right after. never again..
 
I love LW but lately I have been getting real clueless techs. I think the quality of service is suffering due to them growing their customer base to quick or something.
 
I'll chime in too ...

Liquid Web really does to seen to be going downhill. I've had 2 pretty long down times in the last 2 weeks. MySql has been crashing, smtp not responding. All I get from them is "it's up now" after its over.
 
srs? liquidweb was like the holy grail of hosting, but theyre so expensive. their shared hosting costs the same as other people's VPS, its unreal
 
I just had the server my vps is on crash 3 times yesterday, one time for two hours during 5-6pm.

I asked for a credit and was given two free months, which was really nice. I also asked for someone to investigate why it was crashing and fix it. The guy that investigated this just basically said there was confusion or something as to if the server was actually down or not. Then he says he doesn't expect further issues. Then like 15 minutes later the server goes down again for 30 minutes @_@

Years ago they used to be really good and have REALLY good support. Now that everybody uses them their support has come WAY down.

Their uptime is still pretty good though, this is the first major problem I've had in about two years probably.
 
I can't fault them, had a lot of help from them with getting Django going recently, which is outside of their supported software.

Always very quick to respond too. Their responsiveness and assistance on my $60 /month VPS is as good as I've had with multi-dedi $5k+ /month Rackspace and Peer1 support.
 
Are you guys seeing these issues on liquid's StormonDemand? A few weeks ago they had a major infrastructure meltdown that left one of our servers broken with intermittent downtime for an entire day. One of the techs said, verbatim ... "I don't think there is anyone here who can fix this." We eventually got to the bottom of it ourselves, but I couldn't agree more that their support has slipped. Downtime equates to actual lost revenue and far more than the actual server costs.
 
I'm on an older liquid web vps.

They don't seem to care at all or know why my server was down for hours yesterday, they just want to sell me a higher priced account.
 
I am expert in self server management.

matt3, In cases like yours, you had bad luck.

Any company can resolve your problem from 5 minutes to 1 month, except if you pay golden SLA.

I had hardware failure with liquidweb and in 1,5 hour they fixed (bad memory).

I had hdd failure in leaseweb and took them 1 day to fix it.

All I am saying is, protect yourself and your clients as much as you can by getting a managed server with raid 1 hdd and under 2 years old server parts and probably you won't need support of any company.

If you did not have raid 1 on your system and your hdd failed, it's your fault. You should installed raid 1 with 2 hdd.

Server are machines that every only in a while does not function properly.

That's my 2 cent.
 
I just recently moved from Liquid Web's "Storm on Demand" product to Beyond Hosting (dot net).

Beyond has been really, really good to work with. SOD was usually good too but it's not nearly as good as Beyond.
 
This was resolved and a credit issued, though it did not make up for lost earnings which is a lesson in itself.... don't be a fucking cheapass if you need redundancy.

In other news, I always had multiple accounts at LW. The above hardware issue was on an older that has been long standing without much issue. I've had more trouble with Liquid Web "Smart Servers" (not SOD) than anything else ever. It's waaaay overkill for 20 wordpress sites. This had made the hardware failure on their older system a cake walk by comparison. Daily failures, 28 days in a row. "more ram" "disk io" "cpu spike" yada yada fucking yada excuses.... moved all sites to a $35 knownhost vps for testing since, "there is something wrong" and changed nothing else. Not a single problem yet. Saving myself $100+/mo with 1/4 the ram/hw specs, and no performance issues.

Bye Liquid Web.
 
I'm not a geek, so what is this shit with Centos 4 or whatever no longer being supported and now anybody whose server had that on it through Liquidweb has to upgrade to a new server? Can you explain this in non-geek terms? All of my sites now have to move, so I'll run through the usual crap where Google doesn't like it when you change to a new server, so my SEO is probably fucked for the sites sitting on that server for a while until Google decides to give me some love again, right?

Where can I move my sites where this shit doesn't happen? I run a mix of Wpress and non-WPress sites, mixture of authority and small affiliate blogs, and I've always found the VPS plan I use at Liquidweb to be WAY too complicated for my non-technical brain. I'm thinking of reseller hosting at Hostgator or something dead simple. Anybody know the maximum size and number of blogs I can reasonably host at Hostgator all the way up to their larger reseller plan? I'm trying to plan for the future and it looks like one of my sites is primed to become one of those catchy "I Can Has Cheezburger" types of sites -- am I going to need a dedicated server for that or will the biggest reseller type of plan work? Can I move a Wordpress install with a large site to a new machine if I need to or is that, like, an impossible thing, do you know?

Help from the smart dudes here greatly appreciated! This stuff is just beyond me as I'm more of a content/affiliate marketer guy and server stuff is not something I understand.
 
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