Chat shows for me right now - https://adwords.google.com/support/bin/request.py?ctx=foot&hl=en_US . The text is "Click here to chat with an AdWords specialist! " under the header "Save time!". The only time I've ever used it was out of normal business hours, and it's always connected me with a representative in India due to the time of day.
I'm not from the US but all my accounts are US accounts and used to be able to use the Chat function, now it's gone!! And they don't reply my emails .. sigh
I'm not from the US but all my accounts are US accounts and used to be able to use the Chat function, now it's gone!! And they don't reply my emails .. sigh
Have you tried to see if it shows up through a US proxy?
I know - their email "support" is a fucking joke. When you do get a response, it's at least 2-3 emails first of canned responses until you can drag a real answer out of them.