What happened to Adwords Chat?

[prince]

Is the adwords chat been removed? They don't reply my emails and now they remove the chat, WTF?

 

[volknet]

To my knowledge, it (chat option) only shows during normal business hours (PST time) not 24/7.

 

[johu]

Chat shows for me right now - https://adwords.google.com/support/bin/request.py?ctx=foot&hl=en_US . The text is "Click here to chat with an AdWords specialist! " under the header "Save time!". The only time I've ever used it was out of normal business hours, and it's always connected me with a representative in India due to the time of day.

 

[ImagesAndWords]

It actually was removed for European users sometime last fall. So if you're on a EU account, you're screwed like me.

It's still there for US accounts, but only during business hours like Volk said.

 

[prince]

I'm not from the US but all my accounts are US accounts and used to be able to use the Chat function, now it's gone!! And they don't reply my emails .. sigh

 

[ImagesAndWords]

I'm not from the US but all my accounts are US accounts and used to be able to use the Chat function, now it's gone!! And they don't reply my emails .. sigh

Have you tried to see if it shows up through a US proxy?

I know - their email "support" is a fucking joke. When you do get a response, it's at least 2-3 emails first of canned responses until you can drag a real answer out of them.