What's the latest with BPO? India, China, Philippines?

[CitizenSmif]

It's been a while.

I'm going to need some outsourced talent with a non western paycheck. This will mostly be higher level stuff than usual, more on the level of programming and sys admin tasks as opposed to data entry/admin.

First of all, best country to look? Looking for attitude to work and reliability. I'm be happy to pay a bit extra for someone who is reliable and knows his shit. Few years ago it seemed to be the Phillipines but the balance can change. I'm looking for generalisations here.

Second, wheres the IM'ers searching for BPO talent these days. The SERPS are littered with pay $xx(x) monthly to us to post and communicate with workers. Is there better places to look or this the norm?

I'm going to be hiring people on a per job basis to begin with with the goal of eventually hiring the best full time. What sort of hourly rate am I going to be looking at for an experienced coder/sys admin? Significant difference between hiring someone personally or going through a BPO company?

 

[super]

First of all, best country to look? Looking for attitude to work and reliability. I'm be happy to pay a bit extra for someone who is reliable and knows his shit. Few years ago it seemed to be the Phillipines but the balance can change. I'm looking for generalisations here.

Eastern Europe. Fact. Both in attitude/culture and quality. No "yes sir" types (in Asia they do not like to say no etc) even when they can not do that.

I can help you out with sourcing talent. Have been working as project manager/human resource manager for a while.

 

[HostZealot]

Poland and Ukraine house huge numbers of highly-skilled sysadmins. Many of them are already in teams, they have great English, big experience and are devoted to the job. We outsourced several tasks to them and were always satisfied. We even know a Ukrainian team BNP Paribas outsources their work to, these guys rock.
As compared to Philippinians... well... It's like BMW and Geely, if you know what I mean.
As for the price... Wages in Eastern Europe are usually thrice lower than in the UK. A worthy investment, I'd say.

 

[DarkWolf]

The Philippines is Volkswagen while India/Pakistan are Geely.

But Ukraine/Poland/Belarus are the Mercedes Benz of technical outsourcing.

 

[scum bag]

Every Russian sys admin I've worked with has been brilliant and extremely well priced, can even recommend you some if you'd like.

 

[Member8200]

Take PH
Philippines has grown 46% annually since 2006. In its 2013 top 100 ranking of global outsourcing destinations, Tholons, a US-based strategic advisory firm for global outsourcing and investments, has ranked the Philippine capital Manila number 3, lifting it 1 notch to knock off India’s New Delhi from number 3 spot in 2012 to number 4 in 2013. The top spots remained unchanged, ranking Bangalore 1 and Mumbai 2. This boom is led by demand for lower labor costs, a highly skilled and educated work force, and high proficiency in spoken English. Industry estimates from the Board of Investments, Business Process Association of the Philippines (BPA/P) and BPO Services Association (BSA/U) put the number of people employed by the BPO sector by end of 2008 at 435,000 (vs 372,000 in 2007)- excluding the non-BOI/ non-PEZA entities.