100% agree. People will bitch about anything, but the situation was handled badly still. Imagine if Google responded like that. Everyone would be like wtf?
My SESscout Review/Experience...This is the TRUTH
- Thread starter belko002
- Start date
100% agree. People will bitch about anything, but the situation was handled badly still. Imagine if Google responded like that. Everyone would be like wtf?
No actually I believe everyone would be like "oh wait we can't do shit about it anyway"
Look...I apologize...I was pissed and shouldn't have posted what I did. The bottom line is that I've had a really shitty day and I shouldn't have done it. I think most of you have had days like that and can empathize with me to a certain degree. In the future, rather than ask my questions through the contact us form which I've personally had some problems with I'll just ask them in the forum. That will probably save time for everyone.
Was a bad example, but hopefully you got the gist of what the hell I was trying to say.
Hey everyone this is Joshua (creator and lead programmer).
This is a very interesting thread. Honestly, I wanted to fucking hunt down the OP and cut his balls off when I first read this... BUT the reality is that we fucked up, so it's expected that we will get shit for it especially since a lot of really successful SEOs have taken us in as a daily tool and trust our data. Still, it's really shocking how many of you sent us emails telling us to go fuck ourselves right out of the gate. The funny thing was, it was mostly free users yelling at us. I'm still trying to understand that...
Unfortunately, some changes that I made in the early morning before finally passing out caused this bug. When I finally came back to the land of the living, hell had already broken loose and there wasn't a conscious decision not to notify everyone of the error in data. Ryan and I did our best to communicate with everyone, but the reality is that there is no right way of doing so. To those complaining that writing a blog post about the issue in our "News" section isn't a good way of passing on data to our users... frankly you're stupid and I hate you
. The fact that the data was wrong pretty much means that everyone is so pissed that no amount of communication will fix it. Only a FIX will fix it, and thats what I spent all day doing
The good news is that I redesigned the way we collect our data and it's now close to as accurate as it can get. In all of our tests so far, we have found almost 100% accuracy. I have test accounts at all major(and small) SERP trackers and no one else's data lines up as accurately as we are seeing at SEscout right now. I KNOW that we will still have issues, but I'm really excited about the changes and only wish it didn't come at such a great cost.
I can honestly say to anyone who complains about our customer service: who the fuck are you comparing us to? In my experience it's extremely rare with any web service to get a response back inside of 48 hours and it's usually some generic bullshit sent to everyone when it does come. We USUALLY get back to every form of communication with us inside of just hours (if not minutes)...
Im sorry for all of the hassle. I wish it wouldn't have happened this way. (insert a plethora of extremely obvious excuses of why we actually are doing a great job compared to others that no one gives a shit about here) I have huge plans for SEscout and it's my goal to make it so amazing that comparing a product like MS to it is blasphemy
Again, SORRY SORRY SORRY go fuck your self OP
This is a very interesting thread. Honestly, I wanted to fucking hunt down the OP and cut his balls off when I first read this... BUT the reality is that we fucked up, so it's expected that we will get shit for it especially since a lot of really successful SEOs have taken us in as a daily tool and trust our data. Still, it's really shocking how many of you sent us emails telling us to go fuck ourselves right out of the gate. The funny thing was, it was mostly free users yelling at us. I'm still trying to understand that...
Unfortunately, some changes that I made in the early morning before finally passing out caused this bug. When I finally came back to the land of the living, hell had already broken loose and there wasn't a conscious decision not to notify everyone of the error in data. Ryan and I did our best to communicate with everyone, but the reality is that there is no right way of doing so. To those complaining that writing a blog post about the issue in our "News" section isn't a good way of passing on data to our users... frankly you're stupid and I hate you
. The fact that the data was wrong pretty much means that everyone is so pissed that no amount of communication will fix it. Only a FIX will fix it, and thats what I spent all day doing The good news is that I redesigned the way we collect our data and it's now close to as accurate as it can get. In all of our tests so far, we have found almost 100% accuracy. I have test accounts at all major(and small) SERP trackers and no one else's data lines up as accurately as we are seeing at SEscout right now. I KNOW that we will still have issues, but I'm really excited about the changes and only wish it didn't come at such a great cost.
I can honestly say to anyone who complains about our customer service: who the fuck are you comparing us to? In my experience it's extremely rare with any web service to get a response back inside of 48 hours and it's usually some generic bullshit sent to everyone when it does come. We USUALLY get back to every form of communication with us inside of just hours (if not minutes)...
Im sorry for all of the hassle. I wish it wouldn't have happened this way. (insert a plethora of extremely obvious excuses of why we actually are doing a great job compared to others that no one gives a shit about here) I have huge plans for SEscout and it's my goal to make it so amazing that comparing a product like MS to it is blasphemy
Again, SORRY SORRY SORRY go fuck your self OP
Wow Joshua, you're a serious cunt. Acting like a spoiled little daddies girl when someone gives your 'masterpiece' feedback is a quick way to turn your companies rep into a steaming pile of shit.
You remind me of a faggot artist who gets butt hurt when someone doesn't like his squiggly lines.
You remind me of a faggot artist who gets butt hurt when someone doesn't like his squiggly lines.
You're right. I'm sorry. I shouldn't have explained myself. I meant to come across as a playful cunt, not a serious one. Please see my apology blog post.
I will just put this right here
[ame=http://www.youtube.com/watch?v=M2lfZg-apSA]YouTube - The Best of The Soup Nazi[/ame]
[ame=http://www.youtube.com/watch?v=M2lfZg-apSA]YouTube - The Best of The Soup Nazi[/ame]
That was an extremely bad post. There are so many things you clearly have no idea about in terms of customer service it would take another 'English essay' (thanks dchuk) to explain them to you. In the meantime, I would not be surprised if you just lost yourself a lot of potential customers. I also wouldn't be surprised if your customer service response to that is: "go fuck yourself".
Hey everyone this is Joshua (creator and lead programmer).
This is a very interesting thread. Honestly, I wanted to fucking hunt down the OP and cut his balls off when I first read this... BUT the reality is that we fucked up, so it's expected that we will get shit for it especially since a lot of really successful SEOs have taken us in as a daily tool and trust our data. Still, it's really shocking how many of you sent us emails telling us to go fuck ourselves right out of the gate. The funny thing was, it was mostly free users yelling at us. I'm still trying to understand that...
Unfortunately, some changes that I made in the early morning before finally passing out caused this bug. When I finally came back to the land of the living, hell had already broken loose and there wasn't a conscious decision not to notify everyone of the error in data. Ryan and I did our best to communicate with everyone, but the reality is that there is no right way of doing so. To those complaining that writing a blog post about the issue in our "News" section isn't a good way of passing on data to our users... frankly you're stupid and I hate you
The good news is that I redesigned the way we collect our data and it's now close to as accurate as it can get. In all of our tests so far, we have found almost 100% accuracy. I have test accounts at all major(and small) SERP trackers and no one else's data lines up as accurately as we are seeing at SEscout right now. I KNOW that we will still have issues, but I'm really excited about the changes and only wish it didn't come at such a great cost.
I can honestly say to anyone who complains about our customer service: who the fuck are you comparing us to? In my experience it's extremely rare with any web service to get a response back inside of 48 hours and it's usually some generic bullshit sent to everyone when it does come. We USUALLY get back to every form of communication with us inside of just hours (if not minutes)...
Im sorry for all of the hassle. I wish it wouldn't have happened this way. (insert a plethora of extremely obvious excuses of why we actually are doing a great job compared to others that no one gives a shit about here) I have huge plans for SEscout and it's my goal to make it so amazing that comparing a product like MS to it is blasphemy
Again, SORRY SORRY SORRY go fuck your self OP
OH Shit.. So it wasn't a google Dance?
I was like.. Oh There you go again, and poured a Greygoose.
I am not a Serpaddict, but sescout is nice..
I was like.. Oh There you go again, and poured a Greygoose.
I am not a Serpaddict, but sescout is nice..
Hey everyone this is Joshua (creator and lead programmer).
This is a very interesting thread. Honestly, I wanted to fucking hunt down the OP and cut his balls off when I first read this... BUT the reality is that we fucked up, so it's expected that we will get shit for it especially since a lot of really successful SEOs have taken us in as a daily tool and trust our data. Still, it's really shocking how many of you sent us emails telling us to go fuck ourselves right out of the gate. The funny thing was, it was mostly free users yelling at us. I'm still trying to understand that...
Unfortunately, some changes that I made in the early morning before finally passing out caused this bug. When I finally came back to the land of the living, hell had already broken loose and there wasn't a conscious decision not to notify everyone of the error in data. Ryan and I did our best to communicate with everyone, but the reality is that there is no right way of doing so. To those complaining that writing a blog post about the issue in our "News" section isn't a good way of passing on data to our users... frankly you're stupid and I hate you
The good news is that I redesigned the way we collect our data and it's now close to as accurate as it can get. In all of our tests so far, we have found almost 100% accuracy. I have test accounts at all major(and small) SERP trackers and no one else's data lines up as accurately as we are seeing at SEscout right now. I KNOW that we will still have issues, but I'm really excited about the changes and only wish it didn't come at such a great cost.
I can honestly say to anyone who complains about our customer service: who the fuck are you comparing us to? In my experience it's extremely rare with any web service to get a response back inside of 48 hours and it's usually some generic bullshit sent to everyone when it does come. We USUALLY get back to every form of communication with us inside of just hours (if not minutes)...
Im sorry for all of the hassle. I wish it wouldn't have happened this way. (insert a plethora of extremely obvious excuses of why we actually are doing a great job compared to others that no one gives a shit about here) I have huge plans for SEscout and it's my goal to make it so amazing that comparing a product like MS to it is blasphemy
Again, SORRY SORRY SORRY go fuck your self OP
Seriously bro, your rep just went down from this post. I like SEScout, but you sound like a complete jackass. What you should have done is apologized and kept it moving. Instead, you try to put your PAYING ( I REPEAT PAYING) customers down? That's a shitty move on your part.
In all seriousness I like sescout, but I'm not sure about the people running it. Beta or not (and this is how I feel as a paying customer) I suggest rearranging your attitude since that post may lose you a few customers.
Dude, you need to drop the freemium model, if your product is good just charge for it right out of the gate and weed out the crybaby leeches (of which 95% of free users are), you don't seem to be thick skinned enough to take their bitching without shooting yourself in the foot.
Hey everyone this is Joshua (creator and lead programmer).
This is a very interesting thread. Honestly, I wanted to fucking hunt down the OP and cut his balls off when I first read this... BUT the reality is that we fucked up, so it's expected that we will get shit for it especially since a lot of really successful SEOs have taken us in as a daily tool and trust our data. Still, it's really shocking how many of you sent us emails telling us to go fuck ourselves right out of the gate. The funny thing was, it was mostly free users yelling at us. I'm still trying to understand that...
Unfortunately, some changes that I made in the early morning before finally passing out caused this bug. When I finally came back to the land of the living, hell had already broken loose and there wasn't a conscious decision not to notify everyone of the error in data. Ryan and I did our best to communicate with everyone, but the reality is that there is no right way of doing so. To those complaining that writing a blog post about the issue in our "News" section isn't a good way of passing on data to our users... frankly you're stupid and I hate you
The good news is that I redesigned the way we collect our data and it's now close to as accurate as it can get. In all of our tests so far, we have found almost 100% accuracy. I have test accounts at all major(and small) SERP trackers and no one else's data lines up as accurately as we are seeing at SEscout right now. I KNOW that we will still have issues, but I'm really excited about the changes and only wish it didn't come at such a great cost.
I can honestly say to anyone who complains about our customer service: who the fuck are you comparing us to? In my experience it's extremely rare with any web service to get a response back inside of 48 hours and it's usually some generic bullshit sent to everyone when it does come. We USUALLY get back to every form of communication with us inside of just hours (if not minutes)...
Im sorry for all of the hassle. I wish it wouldn't have happened this way. (insert a plethora of extremely obvious excuses of why we actually are doing a great job compared to others that no one gives a shit about here) I have huge plans for SEscout and it's my goal to make it so amazing that comparing a product like MS to it is blasphemy
Again, SORRY SORRY SORRY go fuck your self OP
I can't believe this is being made into such a big deal. It took me all of about 2 minutes to realize there was a bug. It was fixed the next day.
I would stop saying sorry to all these people. Just keep working on improving your service and business and let it speak for itself.
I would stop saying sorry to all these people. Just keep working on improving your service and business and let it speak for itself.
U MAD BRO? Seriously, grow up. I am going through this shit on a regular basis yet I can't imagine responding to my (potential) customers like this.
If you hate people so much, who are you trying to sell your product to?
Hey everyone this is Joshua (creator and lead programmer).
This is a very interesting thread. Honestly, I wanted to fucking hunt down the OP and cut his balls off when I first read this... BUT the reality is that we fucked up, so it's expected that we will get shit for it especially since a lot of really successful SEOs have taken us in as a daily tool and trust our data. Still, it's really shocking how many of you sent us emails telling us to go fuck ourselves right out of the gate. The funny thing was, it was mostly free users yelling at us. I'm still trying to understand that...
Unfortunately, some changes that I made in the early morning before finally passing out caused this bug. When I finally came back to the land of the living, hell had already broken loose and there wasn't a conscious decision not to notify everyone of the error in data. Ryan and I did our best to communicate with everyone, but the reality is that there is no right way of doing so. To those complaining that writing a blog post about the issue in our "News" section isn't a good way of passing on data to our users... frankly you're stupid and I hate you
The good news is that I redesigned the way we collect our data and it's now close to as accurate as it can get. In all of our tests so far, we have found almost 100% accuracy. I have test accounts at all major(and small) SERP trackers and no one else's data lines up as accurately as we are seeing at SEscout right now. I KNOW that we will still have issues, but I'm really excited about the changes and only wish it didn't come at such a great cost.
I can honestly say to anyone who complains about our customer service: who the fuck are you comparing us to? In my experience it's extremely rare with any web service to get a response back inside of 48 hours and it's usually some generic bullshit sent to everyone when it does come. We USUALLY get back to every form of communication with us inside of just hours (if not minutes)...
Im sorry for all of the hassle. I wish it wouldn't have happened this way. (insert a plethora of extremely obvious excuses of why we actually are doing a great job compared to others that no one gives a shit about here) I have huge plans for SEscout and it's my goal to make it so amazing that comparing a product like MS to it is blasphemy
Again, SORRY SORRY SORRY go fuck your self OP
I'm actually more interested than ever in paying for your product. This is exactly the kind of attitude I expect from people around here and I laugh at the crybabies moaning that you're not sucking every "customer's" dick.