How to deal with fucking annoying users?

[Jabberwokky]

Are you not the owner?

I am, yes. But this is a product with a publicly advertised price.

Sure, I could say "double the price for you, jimmy!" but I doubt jimmy would hang around. I am almost positive they would react in a horribly negative manner.

If I was in the SEO services game however, I hear what you mean and would in a heartbeat.

@Goodcat, that is my biggest fear. You don't want to piss off somebody who is going to go and tell the world about it. Which is why I asked for advice and WF pulls though once again. Thanks guys.

 

[cougarclaws]

I am, yes. But this is a product with a publicly advertised price.

Sure, I could say "double the price for you, jimmy!" but I doubt jimmy would hang around. I am almost positive they would react in a horribly negative manner.

If I was in the SEO services game however, I hear what you mean and would in a heartbeat.

@Goodcat, that is my biggest fear. You don't want to piss off somebody who is going to go and tell the world about it. Which is why I asked for advice and WF pulls though once again. Thanks guys.

I just don't understand the point of owning a business if you're not willing to turn some customers away or at least charge them what your time is worth. If you were an employee you'd have to put up with this shit. But that is not the case. There's an opportunity cost associated with this.

Explain that to him and that he's the only one of your customers who isn't able to read the answers you have clearly provided on your website. It seems he needs special attention. If that's the case, you are happy to provide it because you want to see all of your customers successful. But that special attention comes at a premium.

 

[IMHopeful]

I am, yes. But this is a product with a publicly advertised price.

Sure, I could say "double the price for you, jimmy!" but I doubt jimmy would hang around. I am almost positive they would react in a horribly negative manner.

If I was in the SEO services game however, I hear what you mean and would in a heartbeat.

@Goodcat, that is my biggest fear. You don't want to piss off somebody who is going to go and tell the world about it. Which is why I asked for advice and WF pulls though once again. Thanks guys.

The type of customer you're describing are the people that will define your customer service reputation. If you have a killer product that stands on it's own, don't worry about being nice if you don't want to. If service is part of what you offer... rejecting the customer could backfire.

These are the types of people you see in reviews all over (including WF) that say things like: "Great communication" ..."Seller responded quickly to questions, order changes, etc."

 

[fm1234]

Ack. Too many fucking windows open at once.