AM *is* sales. Just online.
We do consulting with a local company that does a few different kinds of sales in a couple of different businesses. It's almost been a case study of automated internet marketing (landing page, content, offer, conversions, etc.) versus traditional on-the-phone lead closing.
One part of their business involves insurance leads and sales. While the lead generation is fully web automated via PPC and natural traffic, they are always sold on the phone with agents. (For now.) They do incredibly well here - one of the best in the nation in their field (if not the best - I can't recall).
Likewise, there is another division that offers a monthly management service for a monthly fee. The clientèle is low-income (they have to be to qualify for what they do for them), and all leads are generated online and then 'sold' by a big team of sales people in-house. These are both very traditional and very profitable businesses for them, but they are always looking to raise the bar and automate.
So they took monthly management part of their business and made it entirely automated on the web but as a one-time thing. There is no actual human interaction with customers ever (short of the occasional refund). There is no phone number even listed on the website. Mind you - it's the *exact* same clientèle as business number 2 that I mentioned above. One might even argue they are in competition (and they do advertize side by side). All traffic is driven via PPC from Google, MSN, and Yahoo. From concept to launch was about a month (because they could reuse the backend/database - which is the part that's difficult to replicate by another company without considerable investment).
That was a few weeks ago. The automated site is now making nearly $1000 a day in profit and profits have grown more than 30% each day. There has not yet been price testing, no backend selling, no upselling to their other service that involves the sales people, no affiliate program, etc. They are going to be moving to a monthly sub plan on this site, too - but without the people to manage it.
The site requires one person to run. (To manage the ads and other general observations.)
The original company has 15+ sales people there every day - plus all of the other support (processing, accounting, etc. - it's much more messy).
My point is that they could have easily stayed within their traditional sales comfort zone and felt like they HAD to talk to each prospect because that's the way it worked in their world. They have two very profitable business that do very well, but clearly the automated route does very well, too.
Foor for thought. (I love that I got to watch, too. Love this stuff.

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