Threatening someone shows weakness. By threatening someone you subconsciously admit to them that you are threatened by them, or you would have no need to play the card. There's very few instances where threatening someone results in a better situation. This is not a situation where a threat should ever be used, no matter how far they try to take the damage. You're just giving them more ammo.
Batshit Customer Venting
- Thread starter BeerNuts
- Start date
Threatening someone shows weakness. By threatening someone you subconsciously admit to them that you are threatened by them, or you would have no need to play the card. There's very few instances where threatening someone results in a better situation. This is not a situation where a threat should ever be used, no matter how far they try to take the damage. You're just giving them more ammo.
I used to get shit like this all the time when I sold my own brand of dick pills...
Nothing is worse than an angry and horny old man that can't get it up.
Nothing is worse than an angry and horny old man that can't get it up.
I agree. I see no position where this makes sense as a vendor. You have to accept that a certain percentage of your customers will not be happy. You should of course try to reduce this number as much as possible, but it is inevitable that there will be some wanker that takes it to the limit.
You now have a new datapoint on where that limit is. That's quite good data actually and can in fact aid you in future, but in the meantime you should just refund, apologise profusely and once they're calm ask them how they think you should improve. You can change a very unhappy customer to one who thinks you're and extremely top provider / supplier in just a simple act.
Someone up there (can't be arsed to check who) ^^^ said it. Use the 'escalation method' - have a good customer support person in place, and they can then pass on to you the manager / MD / CEO / whatever and that person suddenly feels a whole lot different in just one call.
101 ffs.
Ok well context is everything I guess. While I did seem a little threatening in my email I did not just flat out threaten the guy. I probably should have held off, but I felt like if I did not give him a reason to stop he would continue this nonsense.
My first email was the casual I am sorry I was at lunch here is your refund.
Then I saw the corporate contact emails from fake emails telling me to die in a fire, how he was coming for me, and to enjoy my ripoff reports.
That is when I sent a second email to him saying how I assumed it was him that sent them and pointed out that his entire complaint and resolution had taken place in less than an hour. I then said I had his company's website/personal emails and how would he feel if I did the same thing to him for no reason. How he should not be so quick to act and judge and that he should delete or stop whatever ripoff reports he was planing or did.
The second email was more threatening than it should have been but I felt like I needed to point out he was not an anonymous person on the internet. Anything he decided to do could be done in turn and death threats could be reported as needed. Its not so easy to make threats when the other person has your email, name, business, and where you live.
I have had hundreds of customers and thousands of trial users but this was the first one that went retarded on me. I guess i didn't know how to handle it.
My first email was the casual I am sorry I was at lunch here is your refund.
Then I saw the corporate contact emails from fake emails telling me to die in a fire, how he was coming for me, and to enjoy my ripoff reports.
That is when I sent a second email to him saying how I assumed it was him that sent them and pointed out that his entire complaint and resolution had taken place in less than an hour. I then said I had his company's website/personal emails and how would he feel if I did the same thing to him for no reason. How he should not be so quick to act and judge and that he should delete or stop whatever ripoff reports he was planing or did.
The second email was more threatening than it should have been but I felt like I needed to point out he was not an anonymous person on the internet. Anything he decided to do could be done in turn and death threats could be reported as needed. Its not so easy to make threats when the other person has your email, name, business, and where you live.
I have had hundreds of customers and thousands of trial users but this was the first one that went retarded on me. I guess i didn't know how to handle it.
Wait you 'till you have thousands of recurring paying customers and the turnover is four digits a year. After two years of looking at that type of mail, your eyes will glaze over and your hand will unconsciously move the mouse to the "refund and forget" click menu.
PRO-TIP: For the LOVE of all the angels in heaven, make sure you take this guy off your mailing list. No really, you get these idiots and then you refund them and THEN next week your mailing list guy sends them a promo with 50% off. And they are chewing on your ass again.
Make sure your customer support guy (or gal) is talking to marketing. You would be surprised how often they don't.
PRO-TIP: For the LOVE of all the angels in heaven, make sure you take this guy off your mailing list. No really, you get these idiots and then you refund them and THEN next week your mailing list guy sends them a promo with 50% off. And they are chewing on your ass again.
Make sure your customer support guy (or gal) is talking to marketing. You would be surprised how often they don't.
That's more of a general threat. That kind of thing doesn't even get an eyebrow raised from me these days.
What I was talking about with death threats are the ones who specifically say things like, "I will track you down and kill you in your sleep" and such. I just always think to myself, yeah sure this inbred mouthbreathing hillbilly is really going to try to murder me because he forgot to cancel his $29.95 rebill, lol.
One of the most idiotic death threats I got wasn't even from a money site. It was a youtube scraper site that I had some years ago. Some guy totally lost his shit when he google'd his youtube videos and found one of my scrapers ranking for them. He e-mailed me, threatened to kill me for stealing his family's private videos and went on a long crazy ass rant. I calmly sent a reply explaining to the moron that his videos were public and how youtube's API worked. Then I cleared the site cache to 'remove' his videos and never heard from that nutter again.
