I actually used to work for Verizon / Airtouch at a retail store a long time ago. If I logged into an account for any reason it was logged I believe. It was the last page in the comments. It was logged even if I jsut looked / confirmed names plans on the account. Then I could change the basic login record to reflect what I did on the account.
If they want to or are forced to by a subpoena they will look through the comments. It is all there.
Customers that call in or walk in often have a very busy comment section.
I would refer weird walkin legal questions to the legal department. Not only that I was instructed to.
Some Verizon managers are morons. That is why I quit and started IM fulltime.
Verizon | Customer Support Contacts
I really cannot imagine it changing with the instore support getting outsourced. Back when I was there the only person that was outsourced was the greeter.
But they will want the bad apple gone even more than you. They just dont want to get sued by giving you more ammunition. And the store manager wants the problem out of his store as soon as possible.
