I was running a netflix offer and sending about ¼ of the traffic to epicenter network, who i just started working with. Three weeks ago I got a message from my affiliate manager at epicenter saying that google flagged my traffic for “cookie stuffing” and that I was banned from the network and that they lost the offer and wont be payed. Last I checked they owed me $5825. Apparently they were running the netflix offer through the google network.
I have repeatedly asked for more information and that they forward me the emails from google so I know this is a legitimate claim because I have no knowledge of cookie stuffing and I still have no problems with this campaign at the other network where I have been running this offer since january.
Epicenter has not sent me any information what so ever even though I told them that if they sent me the emails from google I would send them screen shots of all my campaigns to help prove that it was all approved legitimate traffic. They have also stopped responding to my emails and phone calls.
On top of that they originally had refused to pay me weekly even though I had enough volume and in they beginning they sent me a couple wires for small amounts but right in the period that I sent them more traffic the payment was late and they let me run the campaign live for a few days after they were supposed to send me a wire and then just tell me I wont be payed and I cant even log into my account to check stats.
Because they sent me no information im not sure if this is a legitimate concern with my traffic or the network or advertiser trying to screw me or steal the campaign. Does any one have advice on what I should do in this situation?
I have repeatedly asked for more information and that they forward me the emails from google so I know this is a legitimate claim because I have no knowledge of cookie stuffing and I still have no problems with this campaign at the other network where I have been running this offer since january.
Epicenter has not sent me any information what so ever even though I told them that if they sent me the emails from google I would send them screen shots of all my campaigns to help prove that it was all approved legitimate traffic. They have also stopped responding to my emails and phone calls.
On top of that they originally had refused to pay me weekly even though I had enough volume and in they beginning they sent me a couple wires for small amounts but right in the period that I sent them more traffic the payment was late and they let me run the campaign live for a few days after they were supposed to send me a wire and then just tell me I wont be payed and I cant even log into my account to check stats.
Because they sent me no information im not sure if this is a legitimate concern with my traffic or the network or advertiser trying to screw me or steal the campaign. Does any one have advice on what I should do in this situation?
