Facebook Ads Account Disabled... but I'm a legit company. How to fix this?

irideflatland said:
And here's the email I got today lol:

"I see we have declined previous requests to re-enable this account. After careful review, I’ve determined that we’re unable to take further action regarding this matter. Please consider this the end of correspondence regarding your ads account."
Click to expand...

That means you need to keep emailing them. Demand that they explain to you WHY you got banned, and what clause in the FB terms and conditions you're in violation of.

Be firm, but polite. Do not threaten them with a lawsuit; they will not take you seriously if you do that.

Do this for 1 to 2 more weeks. If it fails, then it's time to retain a California lawyer that sends them a certified nastygram demanding that they 1) explain why you got shit canned and exactly what clause in the Facebook terms and conditions you violated 2) request that the account be reinstated if no reasonable explanation can be given OR request that the account be reinstated once the terms of service violation is corrected.

You're looking at paying around ~500 bucks or so for the lawyer letter.

Although this didn't happen to me with facebook, the above strategy paid off with Google Adwords back in October 2013. They kept giving me the run around for 3 weeks via email before they finally told me what rule I was in violation for (It was the Bridge Page rule FYI). I corrected the mistake and then they reinstated the account.

I was also told by Google Adwords that my Adwords account could not be reinstated and I can not appeal the decision, but I pressed on and someone who wasn't some idiot drone finally listened.
 


I've disputed it before and gotten the account re-enabled - my stuff is on the up & up though
 
well first thing u cannot get u r account banned back now the next part is get a new account and get a clocking shit because most of the stuff through supplements are banned by Facebook and normally account stays up for like month or so if u are lucky enough and more over try to be unique in choosing text for ads that's triggering all the bans if u need more help on that i can help u on both accounts and running them i been running campagins at 200 roi on fb so far
 
I think Jeff might be able to look into it .Pm me your contact to take it further if you like and if you still need help on this .
 
irideflatland said:
And here's the email I got today lol:

"I see we have declined previous requests to re-enable this account. After careful review, I’ve determined that we’re unable to take further action regarding this matter. Please consider this the end of correspondence regarding your ads account."
Click to expand...

It's very confusing as to why Facebook would now turn to bite you, if they let your account stay in good status for so long. And, it's not like you were a small time player either, spending $100 or more every day. Facebook is being very contradictory on it's policies. You were a good paying customer and I thought that's what business was about, keeping customers happy.

Do you have any idea now as to why they disabled the account or were no reasons given? Not that it would help you get the account back.
 
trust256 said:
It's very confusing as to why Facebook would now turn to bite you, if they let your account stay in good status for so long. And, it's not like you were a small time player either, spending $100 or more every day. Facebook is being very contradictory on it's policies. You were a good paying customer and I thought that's what business was about, keeping customers happy.

Do you have any idea now as to why they disabled the account or were no reasons given? Not that it would help you get the account back.
Click to expand...
After a few emails, they gave me a reason (melatonin products are not allowed) but that could not possibly be the reason. We only created 1 ad for that product several months before getting suspended, and it was disapproved right away.

But just to please them, I removed all melatonin products from our site, and emailed them saying I would do whatever it takes to comply. They kept giving me the canned "our decision is final".
 
irideflatland said:
After a few emails, they gave me a reason (melatonin products are not allowed) but that could not possibly be the reason. We only created 1 ad for that product several months before getting suspended, and it was disapproved right away.

But just to please them, I removed all melatonin products from our site, and emailed them saying I would do whatever it takes to comply. They kept giving me the canned "our decision is final".
Click to expand...

Thanks for your quick follow up on this issue. I was hoping the best for your situation as usually no situation is ever really final. It's possible they will relent and let you have your account back if you persist, though it might take some legal action on your part (such as hiring a lawyer to send a letter on your behalf).

At very minimum, we now know about the melatonin situation, so anyone else out there who might be interested in placing similar ads will know what they're in for. Still, as you said, all that took place months ago and the ads never went live, so it's confusing as to why they're cracking down now as if it's even an issue.

Maybe the accounts undergo periodic review by a real person. This doesn't seem like a situation where it was automatically flagged, especially considering how long ago you tried to place that ad.

Best of luck with this situation, please let us know your progress on working it out.
 
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