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Sorry to take air my grouses here. It must be bad for your PR.
But truth is, I cannot access your server, let alone log in for the past 12 hours. If you don't call that a down time, I don't know what is.

And, BTW, for the new IPs to resolve, there is such a thing as lowering your TTLs before you switch to the new IPs. That way, you can resolve to the new IPs faster.

Still, you totally missed the point I brought up earlier. Why can't you notify your subscribers of any service maintenance, even if you do not expect any down time? In any server upgrading or maintenance, it is common to expect an element of latency. That I can accept. Even down time. But please inform your subscribers of your work status. Keep them posted. It's very cheap way to keep your customers happy and attract new business.

I apologize if you were not able to log in for the past 12 hours. Did you email support?

Just so you know, this upgrade has nothing to do with the server that our back office is on. So I'm not sure if it could be your ISP or something else.

As far as information people yes, you are right. I had initially thought an email had gone out two weeks ago about some changes that we were going to implement. In which I need to double check, but I guess we never put an exact time frame on when it would happen.

We are usually pretty good about this and I apologize if you didn't get a notice.
 


Ok. My experience so far:

On a rating of 1 to 10, 1 being the worst.
Ease of use: 7
Potential reach (in terms of number of links you can get): 8
Control Panel Reliability: 5
Accessibility to Members Area: 6
Features: 7
Customer Service: 4
Value: 6

In terms of link building, I would say that it is quite good. With a few tweaks on the spinnable titles, I could post to about 600+ blogs. So, if I average 3 links per blog post, I could get 1800 or more links. Some of the blogs are already SEO-friendly as the links were indexed by the big G within a few days.

Kudos to the them, they have added new features for free. Also, it is nice to see the progress of actual posting and a final, csv-downloadable report is given.

The support is friendly and prompt. However, what I don't like is the that they are not very professional in the way they manage the tech aspects. For example, in fact, their back end crashed as I was signing up. I did receive my login details by email though. But they thought I hadn't. So I told them I did and gave them the ID I signed up with. The funny thing was that they came back to me and said the ID I wanted was taken (of course it was taken - by me) and promptly issued me with an additional set of logins. I must say I was impressed by that. (Donny - I didn't use the second set of login - I'm honest enough to stick to one - just too lazy to let you know). So, now I have 2 sets of login details. I was also given a link to the members area that worked initially but was subsequently inaccessible. I had to go their home page and find the new link myself. It would have been nice if they simply emailed me about the change and not let me find out about it myself. No matter.

Also, on 2 occasions, right after clicking on the "Post" button, their backend crashed. Thankfully I worked on my spun article offline so I had a back up copy. Otherwise it would have been a real pain.

It appears that there is a lack of communication between their sales and tech guys. When I emailed Donny about a problem I encountered 2 or 3 weeks ago, he said that all is well and there was no problem. However, later, I received a separate email from someone else in their team saying that there was indeed a problem as they were working on the database and I would still encounter some problems during the course of the day.

And of course, the problems I encountered today. Initially, I could still access the members area. But the blogs were all drawing a blank. Soon after, I couldn't even access their login area.

So while I appreciate that they are working on bringing more features to their service, I feel that certain basic matters ought to have been addressed first. Such as a simple service notification. I really don't see any reason why they should defend their position in not sending out notifications on such matters. It is common courtesy and the professional thing to do. I work in the IT services industry managing more than 10,000 clients. So I know that it is crucial to keep your customers posted, even if we think that there will not be any outage. Trust me, murphy rules, especially when you are working on a live server.

So, should you sign up? That's your decision. I'm sticking around. Cos I feel it is still a good service. I only wish that they could be more communicative with their customers and not be so defensive.
 
Thank you very much. I appreciate this response.

I apologize if you were not able to log in for the past 12 hours. Did you email support?

Just so you know, this upgrade has nothing to do with the server that our back office is on. So I'm not sure if it could be your ISP or something else.

As far as information people yes, you are right. I had initially thought an email had gone out two weeks ago about some changes that we were going to implement. In which I need to double check, but I guess we never put an exact time frame on when it would happen.

We are usually pretty good about this and I apologize if you didn't get a notice.
 
Ok. My experience so far:

On a rating of 1 to 10, 1 being the worst.
Ease of use: 7
Potential reach (in terms of number of links you can get): 8
Control Panel Reliability: 5
Accessibility to Members Area: 6
Features: 7
Customer Service: 4
Value: 6

In terms of link building, I would say that it is quite good. With a few tweaks on the spinnable titles, I could post to about 600+ blogs. So, if I average 3 links per blog post, I could get 1800 or more links. Some of the blogs are already SEO-friendly as the links were indexed by the big G within a few days.

Kudos to the them, they have added new features for free. Also, it is nice to see the progress of actual posting and a final, csv-downloadable report is given.

The support is friendly and prompt. However, what I don't like is the that they are not very professional in the way they manage the tech aspects. For example, in fact, their back end crashed as I was signing up. I did receive my login details by email though. But they thought I hadn't. So I told them I did and gave them the ID I signed up with. The funny thing was that they came back to me and said the ID I wanted was taken (of course it was taken - by me) and promptly issued me with an additional set of logins. I must say I was impressed by that. (Donny - I didn't use the second set of login - I'm honest enough to stick to one - just too lazy to let you know). So, now I have 2 sets of login details. I was also given a link to the members area that worked initially but was subsequently inaccessible. I had to go their home page and find the new link myself. It would have been nice if they simply emailed me about the change and not let me find out about it myself. No matter.

Also, on 2 occasions, right after clicking on the "Post" button, their backend crashed. Thankfully I worked on my spun article offline so I had a back up copy. Otherwise it would have been a real pain.

It appears that there is a lack of communication between their sales and tech guys. When I emailed Donny about a problem I encountered 2 or 3 weeks ago, he said that all is well and there was no problem. However, later, I received a separate email from someone else in their team saying that there was indeed a problem as they were working on the database and I would still encounter some problems during the course of the day.

And of course, the problems I encountered today. Initially, I could still access the members area. But the blogs were all drawing a blank. Soon after, I couldn't even access their login area.

So while I appreciate that they are working on bringing more features to their service, I feel that certain basic matters ought to have been addressed first. Such as a simple service notification. I really don't see any reason why they should defend their position in not sending out notifications on such matters. It is common courtesy and the professional thing to do. I work in the IT services industry managing more than 10,000 clients. So I know that it is crucial to keep your customers posted, even if we think that there will not be any outage. Trust me, murphy rules, especially when you are working on a live server.

So, should you sign up? That's your decision. I'm sticking around. Cos I feel it is still a good service. I only wish that they could be more communicative with their customers and not be so defensive.

Thanks for taking the time to write this and being so elaborate.

Again, I apologize if you didn't get an email regarding the upgrade.

We will make it a point to keep you and everybody else informed regarding any additional changes that will happen to better the network.

Thanks again.
 
just ran 600 backlinks that have been created in the last 3 days through scrapebox.

Results? 0 indexed, and all 600 have been put through an indexing program that usually gives a 70%+ indexing rate within 48 hours.

This indicates to me that there is an issue with the subdomains - the issue being, none of the new subdomains are indexed, therefore none of the links created on those subdomains are indexed.

A misleading sales letter in my opinion, you never mentioned that our articles are being submitted to sub domains that are not indexed - and I have to echo whats been said already, a simple message on the home page control panel along the lines of "we are currently moving to a new subdomain set up, indexing rates will be low temporarily" would have been enough (along with a discount, $39 does not represent value for what I am getting at the moment - non indexed links)
 
just ran 600 backlinks that have been created in the last 3 days through scrapebox.

Results? 0 indexed, and all 600 have been put through an indexing program that usually gives a 70%+ indexing rate within 48 hours.

This indicates to me that there is an issue with the subdomains - the issue being, none of the new subdomains are indexed, therefore none of the links created on those subdomains are indexed.

A misleading sales letter in my opinion, you never mentioned that our articles are being submitted to sub domains that are not indexed - and I have to echo whats been said already, a simple message on the home page control panel along the lines of "we are currently moving to a new subdomain set up, indexing rates will be low temporarily" would have been enough (along with a discount, $39 does not represent value for what I am getting at the moment - non indexed links)

Culvers,

People like you using scrapebox on the network is the reason why we are having to move the blogs to a dedicated server with 225 IPS as scrapebox uses more of the hosting resources than you realize. With 100,000 comments awaiting approval and CPU usage resources. We are adding the subdomains as categories as this helps the network with letting users posts stay on the front page longer and it will help the page rank as everything on that subdomain will be entirely relevent to the subject. When this is completed all of these subdomains will get pinged and easily indexed by google.

You will see shortly.

Thanks.
 
when all this gets worked out, please hit me up. I just cant buy in yet knowing several things are down or not working correctly ( like indexing ).

When its up and doing well please hit me up.
 
Overall I've been happy with this service and it does seem to be getting better.

I did one scrapebox index test (sorry didnt realize this would strain things) and found about 111 pages indexed out of the 600 it sent out, pretty good...
 
My post wasnt an attack or anything - I want to stay as a customer, I was just pointing out the fact that it was a really poor first impression. If you manage your customers expectations, then pretty much every negative type post in this thread would probably have been avoided. A simple standard message or email to let customers know whats going on would have made me think "ok cool, nothing is going to get indexed for a while, so I will just carry on with my work and let NPP do its thing, no biggie"

As opposed to checking my first batch of links and thinking "wow no links are indexed, and they are all on sub domains with 0 pages indexed, and 0 backlinks"

Posting to hundreds of domains with spun content - awesome
getting reports with all your links - awesome
<$40 for all this - awesome
Fast posting times - awesome

Like I said, I think NPP looks great, but I was just given a poor first impression because my expectations were not managed.

Anyway, I respect you, think the service looks great, and will stick around and see what happens :D

Culvers,

People like you using scrapebox on the network is the reason why we are having to move the blogs to a dedicated server with 225 IPS as scrapebox uses more of the hosting resources than you realize. With 100,000 comments awaiting approval and CPU usage resources. We are adding the subdomains as categories as this helps the network with letting users posts stay on the front page longer and it will help the page rank as everything on that subdomain will be entirely relevent to the subject. When this is completed all of these subdomains will get pinged and easily indexed by google.

You will see shortly.

Thanks.
 
Overall I've been happy with this service and it does seem to be getting better.

I did one scrapebox index test (sorry didnt realize this would strain things) and found about 111 pages indexed out of the 600 it sent out, pretty good...

Yes, scrapebox does strain the CPU and resources of hosting accounts. One might not think that, but that's what happens. In turn, it will cause blog pages to load extremely slow (which of course search engines don't like).

We know that we can't control this, so that is why we decided to put all the blogs on a dedicated server and upgrade the IPs from 120 to 225 IPs. This should make the blogs load much quicker even if software like scrapebox is being used on the system.

We do these things because we want to make this service better. As best as it can be.

My post wasnt an attack or anything - I want to stay as a customer, I was just pointing out the fact that it was a really poor first impression. If you manage your customers expectations, then pretty much every negative type post in this thread would probably have been avoided. A simple standard message or email to let customers know whats going on would have made me think "ok cool, nothing is going to get indexed for a while, so I will just carry on with my work and let NPP do its thing, no biggie"

As opposed to checking my first batch of links and thinking "wow no links are indexed, and they are all on sub domains with 0 pages indexed, and 0 backlinks"

Posting to hundreds of domains with spun content - awesome
getting reports with all your links - awesome
<$40 for all this - awesome
Fast posting times - awesome

Like I said, I think NPP looks great, but I was just given a poor first impression because my expectations were not managed.

Anyway, I respect you, think the service looks great, and will stick around and see what happens :D

Thanks for the note. We are extremely passionate about NPP and how well it works.

I talked to my partner as he is usually the one who sends out these types of announcements and I believe that we have came up with a solution.

1. We are setting up a twitter account for our programmer. So he can tweet maintenance updates.

2. I believe we are going to start to leave bulletins on the main login page so people can see any performance or maintenance upgrades we will be doing also.

To explain a couple of the upgrades that we are doing.

1. I think the upgrade to having all the blogs on their own server a split across 225 IPs is pretty self explanatory. I'm hoping everyone is happy with this.

2. Yes, we are now using subdomains as the categories instead of the top level domains. This is good for two key reasons. When all the posts are just split up in categories on a top domain, although they are targeted per category, it still is hard for relevance to completely work in its favor because you have so many different types of articles and categories underneath that top level domains. Not to mentions that the out bound links do indeed increase dramatically. Also, each new post we like to have stay on the front page of that domain for better indexing reasons. So here are the benefits of this change.

a. Because posts ONLY relevant to that subdomain will only be posted on that subdomain, all links on that page will be extremely relevant to each other. Which of course helps with page rank as well.

b. Because you have less posts going to these subdomains, there are now a lot more "front pages" in the network. You posts will now stay on that front page for an extended amount of time for better indexing and search.

c. Because these subdomains as categories do act as an individual website, this will also drastically lower the out bound links to the site which also helps with page rank. It also makes backlinking the network more beneficial.

3. We are making it so you can purchase your very own blog network, so that you get to post to your very own 600+ websites and not have to compete with any other posts. This especially comes handy if you want to be extremely targeted with your niche OR if you are an SEO professional looking to build specific kinds of links for your clients.

4. We are going to make blog commenting available in the network also, because as we all know, having a variety of links is very important. You will be able to search posts on the top level domains that pertain to your niche and you will be able to choose the exact posts all of your SPUN blog comments with links will go to. But the comments will one get posted on the top level domain network.

5. We are going to do two things which will also benefit our members in our network. We are talking about leasing domains we already have for a very small monthly price, so people can place their adsense on each domain. Remember, because one domain has 40 domains because of the categories, that will be 40 websites with your adsense code in. This will also greatly help the network as if there is a slew of different adsense, adbrite, or whatever other advertising network you use within the system, it will make a small foot print even smaller. (I would like some feed back on this)

6. Also, if you have domains or hosting accounts that you are not doing anything with. We are going to start letting people accept posts as well from out system. This in turn will increase our domains and IP diversity to an even greater number. Plus for the people who sign up, they can also benefit by putting their ad codes in their very own NPP blogs as well. We will still be keeping our blogs, but this is a very good and efficient way to expand the network and make EVERYBODY win.

7. We are also in the process of making a mini network just for backlinking purposes. That means that your posts will automatically be backlinked so you don't have to worry about that. Also, we know that some of our members would rather not have ALL of the domains disclosed. So this is a way that we can backlink your posts so you don't have to, then disclose you 10 to 20 posts from each spun article so you can still see the system in the works. This way we can keep the majority of the domains secure and you still have your progress bar. Remember, you can always find your backlinks through using software. People do this anyways. (I would also like some feed back on this).

Now you know everything we're working on. I'm sure there's a couple of things here and there, and we may tweak these some. But I just wanted people to see what is on board for NPP as far as making the network better and trying to continue to deliver for our customers.

If anyways has a Domain or hosting account they are not doing anything with, let me know and I'll be more than happy to see if we can add you to the network.

Thanks
 
Just out of curiosity.. Why are the 100,000 comments awaiting approval? The likely hood of ever getting a real comment on these blogs is slim to none.

If I ran a network like this...I would think one of the first things I would do is turn off comments.

Any particular reason you have chosen to leave them on?
 
Just out of curiosity.. Why are the 100,000 comments awaiting approval? The likely hood of ever getting a real comment on these blogs is slim to none.

If I ran a network like this...I would think one of the first things I would do is turn off comments.

Any particular reason you have chosen to leave them on?

Yes, comments are indeed turned off. But with every different word press theme comes with different options. And even though comments are turned off, that theme will still allow comments to be left in moderation. Yes, it baffles me too why WP would set it up like that. But I believe that is more on the theme designer.

So even though the comments are turned off, the theme itself may have a "leave a comment" link.

In turn, people are able to leave comments on some of the blogs, but they are forever left in moderation because well, it takes FOREVER to delete them from each individual back office. Of course they will never be approved.

We are working on getting a script done that will delete all of the comment.php files and we hope that will in turn solve the problem.
 
I agree, make sure the comment form is not showing up if that's whats slowing down the servers. Or find themes that don't do this before you use them.

Also it would be nice to have some sort of indexing checker if you dont want us scraping. At the moment I only post about 20 articles a month so even if I scrape each one once its only about 20 extra page views per domain a month, thats less than one a day.

Not sure how many members you have but that shouldnt hurt the servers too much.

Considering only a percentage of a single spun post will stick it helps to know which ones are indexed so you can point links to them to keep them there.

I could wait to see what shows up in yahoo explorer but sometimes that reports posts when they were on the homepage not inner ones which is where they will end up and where I would send backlinks to.

So maybe you can have a script check just once, say after a few weeks to see if a page is indexed so we dont have to scrape ourselves.

I'd say sort this comment thing out and that should take care of the problem which is probably nothing to do with the kind of scraping I've done (index checking).
 
I agree, make sure the comment form is not showing up if that's whats slowing down the servers. Or find themes that don't do this before you use them.

Also it would be nice to have some sort of indexing checker if you dont want us scraping. At the moment I only post about 20 articles a month so even if I scrape each one once its only about 20 extra page views per domain a month, thats less than one a day.

Not sure how many members you have but that shouldnt hurt the servers too much.

Considering only a percentage of a single spun post will stick it helps to know which ones are indexed so you can point links to them to keep them there.

I could wait to see what shows up in yahoo explorer but sometimes that reports posts when they were on the homepage not inner ones which is where they will end up and where I would send backlinks to.

So maybe you can have a script check just once, say after a few weeks to see if a page is indexed so we dont have to scrape ourselves.

I'd say sort this comment thing out and that should take care of the problem which is probably nothing to do with the kind of scraping I've done (index checking).

Well, we've actually started creating our own theme engine to help against this. And you wouldn't believe the work that has to be done to actually find blogs that will do what you want when you configure your preferences.

As far as indexing, we are building a mini network that will automatically backlink your articles so you won't have to.

Keep in mind, that although you maybe scraping the network once or so, that other users maybe scraping the network multiple times per article, and may ave 50 or more articles submitted.
 
There should actually be a way to check for indexing without even scraping your sites. A bulk check of all the permalinks that show up in a serp would do that and not cause any load on your end.

Not sure if there is a script available that does this.

Maybe that's something you could build in, just run the url and see if google comes up with a result listed.

Because even though the self backlinker you're adding sounds great I'd still want to hit these with my own links at some point.
 
There should actually be a way to check for indexing without even scraping your sites. A bulk check of all the permalinks that show up in a serp would do that and not cause any load on your end.

Not sure if there is a script available that does this.

Maybe that's something you could build in, just run the url and see if google comes up with a result listed.

Because even though the self backlinker you're adding sounds great I'd still want to hit these with my own links at some point.

That's actually a great idea. I will talk to our programer and see what we can come up with.

Honestly, the show of permalinks is a REALLY touchy subject because of two reasons.

One, we know that people LOVE to see the permalinks to all of their articles.

But on the other hand, there is a privacy issue. A lot of people would like to keep these domains private so nobody gets the idea to raise any other havoc on the system if they decided to do something unethical.

So the question is. What's better? Safety and security? Or lists of all our domains out there.
 
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