Good live chat customer support software for website?

[megatabbers]

Can someone help me out with this?

I want to install live chat on my site so I can answer questions real-time
and also spy to see where people get stuck. There are a bunch of offers
online but I'm clueless in this dept.

Any recommendations? Also, are there other features I should be looking
for besides spying? Things to avoid?

Thanks.

EDIT: Forgot to mention. I'm on a Linux server.

 

[Sharksfan]

Talk to the guys at Volsh - they use a pretty good one.

 

[Rajuthan]

Help Desk Software, Customer Service Software and Live Chat Software - Kayako
has chat, spy and more

 

[litning1078]

I have used Liveperson in the past and SightMax for an ecommerce site I used to own. I would recommend SightMax to anyone.
Live Chat Software - Installable or Hosted SaaS Solutions - SightMax

 

[Subwoofer]

I use Crafty Syntax Live Help

There is also a pc client so that you can be notified of visitors/chats on your desktop instead of having the browser open constantly

 

[Subwoofer]

Best of all, 100% free

 

[newjersey]

I have used liveperson extensively (10+ agents, 100s to 1000s of chats per day) and can recommend it for chat (their other stuff is crap) for small businesses. Larger businesses can do better elsewhere.

 

[megatabbers]

Thanks for the recommends guys. I'm leaning towards LivePerson. Had a funny chat with a rep over there... he was trying so hard to close me:

ME: "Alright, looks good. Can I have a direct signup link? I won't be ready to try this out till the end of next week."

REP: "Hold on, let me get my manager..."

REP: "OK, here's what I can do for you: I'll extend your trial by another week."

ME: "But I'm not ready to use this yet."

REP: "But I can't guarantee this limited time offer will be available next week!"

ME: "I see. Well, I know how 'limited time offers' work. I'm sure we'll work something out. Thanks for your time."

REP: "..... OK ...."

:338:

 

[dollar]

Live person FTW!

Some of the free live chat programs will slow down your website especially if you get a lot of traffic.

 

[flipper]

I have used website alive, its cheap, easy to use, and they have great mobile support.

 

[Icecube]

I have Home - Mibew Web Messenger one one of my sites

it has probably less features than other well known scripts, but as a basic live chat is more than ok

 

[CorrectAD]

providesupport.com has a great set of features, and is very inexpensive. I believe it has a one time fee, and it works really well.

 

[Nostalgae]

I have Home - Mibew Web Messenger one one of my sites

it has probably less features than other well known scripts, but as a basic live chat is more than ok

I also just installed this today for the first time and it's pretty cool. Lightweight and has basic features like logging, transferring chats, etc.

 

[rgordon83]

whoson is pretty cheap. LiverPerson is supposed to be good, but it's one of the pricier ones

 

[mailinatorm2]

check this out - really lightweight, easy and handy. Totally free - meebo me widget!