Hostwinds.com - Dont use these bastards...

Dresden14

Haters gonna H88
Sep 24, 2010
3,814
38
0
Los Angeles, CA
Fuckin downtime, downtime, downtime... Ordered a $299 dir. submission (for 3 of my sites) 2 of which were included -- from yahoo (dont bitch about this please I know some think its a waste of money, lol) - and I got a fucking email saying "DENIED" bitch because of downtime (this was 5 hrs ago). It's still down. Anyhow, kinda pissy and thought I'd vent about it.
 


yeah I hear ya. Still waiting for an off error message from 3 days ago. SHould probably take down their affiliate link to keep my web karma running.
 
Yeah I was just trying them out so I only have one site hosted there but im still pissy.. It's up now and I resubmitted for an appeal to have it reconsidered but if those goons are gonna take my 299 and think they wont submit my link, im just gonna have to r10 it with my bank lol. hopefully it gets included tho
 
Fuckin downtime, downtime, downtime... Ordered a $299 dir. submission (for 3 of my sites) 2 of which were included -- from yahoo (dont bitch about this please I know some think its a waste of money, lol) - and I got a fucking email saying "DENIED" bitch because of downtime (this was 5 hrs ago). It's still down. Anyhow, kinda pissy and thought I'd vent about it.

Dont lie Please provide us all with this domain that was down for 5 days........

The only reason a domain would have that kind of downtime is if you were suspended for violating the TOS

I would love to get your issues resolved if you are really having problems but I highly doubt that is the case seeing as we monitor all of our servers constantly and always have staff on call to take care of any emergencies.

I will gladly send you $300 via paypal if you can prove to me that you were denied and it was/is our fault that you were down for 5 days

Peter@hostwinds.com shoot me an email proving your case and I will gladly send you $300. This isn't a joke


yeah I hear ya. Still waiting for an off error message from 3 days ago. SHould probably take down their affiliate link to keep my web karma running.


I can't imagine us letting a ticket go un-answered for that long please provide me the ticket ID, if you did in fact not get taken care of I will provide you 6 months of web hosting on us, no client should be treated like that
 
It's great to see a company respond without coming across as accusatory, defensive or childish. Bravo.
 
I wasnt kidding as soon as he provides me proof that it waas down for 5 days like he said I will send him $300 via paypal
 
The site was indeed down, I have no reason to lie. Thankfully I got this email.

------------------------------------------------------------------------------
Editor Comments:

The URL submitted is unreachable. You may contact us when this website is fully operational and we will reconsider it for inclusion - OR - you may provide a different website for us to review at no additional cost. To contact us with a new URL, please sign into your account and request an edit/appeal to this rejected listing.
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Thankfully, they sent me this... I paid for them to "consider" a listing and not "guarantee" one. So I was under the impression that due to the downtime for as long as it was, that I was shit outta luck. But in summary, I did re-submit it and it's now listed. It's only one site I have hosted with you guys, but hopefully the downtime doesnt become to much of a problem.
 
Fuckin downtime, downtime, downtime... Ordered a $299 dir. submission (for 3 of my sites) 2 of which were included -- from yahoo (dont bitch about this please I know some think its a waste of money, lol) - and I got a fucking email saying "DENIED" bitch because of downtime (this was 5 hrs ago). It's still down. Anyhow, kinda pissy and thought I'd vent about it.

Hey, thanks for letting us know! :action-smiley-052:
 
The site was indeed down, I have no reason to lie. Thankfully I got this email.

------------------------------------------------------------------------------
Editor Comments:

The URL submitted is unreachable. You may contact us when this website is fully operational and we will reconsider it for inclusion - OR - you may provide a different website for us to review at no additional cost. To contact us with a new URL, please sign into your account and request an edit/appeal to this rejected listing.
------------------------------------------------------------------------------

Thankfully, they sent me this... I paid for them to "consider" a listing and not "guarantee" one. So I was under the impression that due to the downtime for as long as it was, that I was shit outta luck. But in summary, I did re-submit it and it's now listed. It's only one site I have hosted with you guys, but hopefully the downtime doesnt become to much of a problem.

Glad you werent SOL for that submission

I know we had around a 4 hour downtime on one of our Shared Servers last week due to a RAID problem

Anyhow, let me know if you have any more problems, and I will see to it that they are taken care of immediately
 
downtime downtime downtime; today and yesterday (both your corporate site) and mine. When shit like this happens, I get soft 404's in google webmasters tools, etc. It's not good for business.
 
I was on the BHW and just about to order HW, when I decided to check here first.

@Hostwinds, what gives? As is stands, based upon the input, I'm now on the fence. I'm not looking for a perfect host. However as you know uptime is crucial in this game. If I decide to go with HW, will I be converted into a person regretting my decision?

What happened with the OP's situation as far as being down?

On the fence...
 
dresden14 add your site or their corporate site to a free pingdom account. This way you can prove to everyone that they really are down. Just an idea :P