How Do SEO Agencies Get Clients?

Sensible people don't pitch SEO work.

They pitch inbound marketing, reputation management, etc..

If you send a direct mail out and mention sem/seo/search engine optimisation/any "buzz" phrase like that that the average business owner has heard thousands of times before, they shut off to you.

I even did an experiment. We made 150 calls to companies first pitching seo. The next 150 calls we pitched exactly the same, but swapped seo for the phrase "inbound marketing". Far fewer "fuck off", "fuck you"s etc.

It's all about differentiation. You've got to appear different to the hundreds of calls people get from Indian call centres pitching this shit.

You've also got to get off your ass and actually market yourself/your company. SEO is ironically a poor way to get SEO clients, because the ROI is pretty much the worse of any SEO work you can do. Competing exclusively against other SEO companies in SEO is never going to get you as good of a return as say selling hammers in an online store, because you'll have to spend a shit ton more to rank. Not to mention people that google SEO usually aren't good clients.

We make 100 or so highly targeted calls a week, we get 5-10 meetings and probably close a deal or two between 2 of us. Only been going for a couple months, and most of what we sell is reputation management currently. Great thing is you can build trust by doing what they see as magic. "Holy shit where did all those bad reviews go!? That's amazing!" They then recommend you any time a business owner or friend complains about bad reviews. They then say "well if you can do that.. can you try and get me to rank for 'Supper D00p3r Turbo Hammers' in Google?" = upselling other services.

Then, they approach and say "hey we need a website, do you build websites?" "Nope, we just do inbound marketing consultancy, but we can help out with that in the process of building/designing your website and introduce you to a great web design firm if you like?" = free recommendation of great firm who you know does great work + another upsell as part of them getting their redesign work done you consult with the design company/them about how to build the site from an SEO POV.

The web dev firm we work with doesn't do marketing stuff, so any time a client asks about marketing they send them to us.

It's basically all about hustle. You've just got to get out there and start marketing. Phone people and empathise with them, try to get in their shoes and think "How would I be reacting to someone calling me about this?". You'll get told to fuck off a lot, and you'll get hung up on a lot too - but you'll get better and with time you'll realise that a surprising number of people are willing to give you a few minutes on the phone and meet you if you can convince them they have a problem or that you can make them money.

Rep management for example sells itself. "I google your company name and there's 7 people that have written 1* reviews about your hammers.. This is costing you business. I did a bit of research and over 2000 people a month search for your company name, and it's not uncommon for you to lose 50-80% of the customers who are exposed to bad reviews". *business man in his head is saying wait a minute.. 2000 people... 1000 is 50%.. If they were going to buy my hammers but don't now, that's £10,000 a month I'm potentially losing!!* "We can help you get rid of these reviews, mind if I pop in for 10 minutes to have a chat? I know you must be busy and don't want to waste your time - I think we can really help you here. I'm in the area Tuesday afternoon, does 3pm work for you?"

People that run genuine businesses get angry that people are writing this stuff online too. I've talked to someone who even phoned Trip Advisor in America, and hustled their way into talking to the CEO to try and get reviews taken down to no avail.

Selling SEO, consultancy and other marketing related services isn't hard. You just have to get out there, empathise with people, talk to people and sell, sell, sell. Once you've sold, under promise and over deliver every god damn time.

I appreciate that this is hard for the average WF'er to comprehend doing though, as the entire reason lots of people go into AM is to avoid human contact in the first place, and the idea of phoning or visiting people scares the shit out of them. As a random example of the money involved though, rep management can typically be £3-£10k for 3 months relatively basic work for a good sized £1m+ turnover company. If you do a good job you can then get them on ongoing retainer, and upsell other things (such as SEO, PPC, Email Marketing, Social Media Management, the list goes on..) to them.

The people that make it big have serious drive, and balls too. They won't stop at the small local restaurants or whatever, they'll always be thinking about how they can scale up.

I'd have to peddle a shit ton of links (& do a shit ton more work) in BST to cover even 1 rep management/seo sale.

I bet $100 you make <50k a year.
 


Selling seo is all about giving client and $ figures to the business owner. Does a business owner care about how many/what type of backlinks he gets? No, he cares about how many new clients he can get from your method of promotion.

It's also much easier to rank then sell rather than sell then rank. Rank a site for keywords you think a business owner would be interested in and then turn it into a lead capture or sell them the whole site. You have much more control and you don't have to deal with stupid clients.

I can't think of a bigger mistake I've made this summer than offering legitimate/white-hat services (specifically hand-sourced guest blog posts with top-tier content) here on WickedFire.

/endrant

You're charging $6 for 100 words for content that an US writer can do for $2 - what do you expect?

Sell a good service at a reasonable price and there's more than enough people to buy it in the BST.
 
The problem with the advice thrown around in here is that this accounts mainly for 1-2 personality types. There are 16 personality types, and your tactics need to vary between each personality. Mituozo gave a brief overview for 1-2 personality types, but that still leaves a huge market gap. Also, fuck cold calling.
 
Basically, you just have to be convincing. Speak fluently and confidently, oversell in such a way that you can overdo what you offer and say hi to returning clients and "million dollars".

Oversell...like your services which you fail to deliver and string people along??

Pretty rich advice coming from you man.
 
The problem with the advice thrown around in here is that this accounts mainly for 1-2 personality types. There are 16 personality types, and your tactics need to vary between each personality. Mituozo gave a brief overview for 1-2 personality types, but that still leaves a huge market gap. Also, fuck cold calling.

What do you mean by the personality type thing?

Selling is selling. Different people will require different levels of detail of what they're getting and so forth (a thinker is going to want more detail than a feeler for example) - but for the most part selling the benefit is what closes the deal. Whether they're an INTJ, ESFP or whatever is irrelevant. Lots of personality types don't end up as decision makers in businesses anyway.

People that want to know all the detail and think they know a lot about SEO for example aren't people you want to be selling to. They'll be telling you how to do your job, expect everything for nothing "because they could do it themselves" and are just generally bad clients.

Cold calling isn't nearly as bad as you might think, too. I sit in the office all day with my partner who's making the calls, and he has lots of good chats and people are receptive if you're not pushy and coming across as a desperate sales person on commission reading a script. So long as you target it properly, don't come across as a douche and actually listen to the person on the other end of the phone, you can soon warm things up.

I guarantee you that cold calling local businesses will generate you vastly more sales from better clients than promoting SEO in an SEO forum signature ;).
 
What do you mean by the personality type thing?

Selling is selling. Different people will require different levels of detail of what they're getting and so forth (a thinker is going to want more detail than a feeler for example) - but for the most part selling the benefit is what closes the deal. Whether they're an INTJ, ESFP or whatever is irrelevant. Lots of personality types don't end up as decision makers in businesses anyway.

People that want to know all the detail and think they know a lot about SEO for example aren't people you want to be selling to. They'll be telling you how to do your job, expect everything for nothing "because they could do it themselves" and are just generally bad clients.

Cold calling isn't nearly as bad as you might think, too. I sit in the office all day with my partner who's making the calls, and he has lots of good chats and people are receptive if you're not pushy and coming across as a desperate sales person on commission reading a script. So long as you target it properly, don't come across as a douche and actually listen to the person on the other end of the phone, you can soon warm things up.

I guarantee you that cold calling local businesses will generate you vastly more sales from better clients than promoting SEO in an SEO forum signature ;).

Personality types are irrelevant in sales? Lmao. That's an absolute joke. If you think pitching to a C-level and a local business owner are the same, then you're doing it wrong. A simple G Scholar search tells you how foolish that statement is. This is also true for tacit knowledge.

Cold calling is terrible. I did it when I first started and absolutely hated it. I refined my delivery and tactic so that I was able to reach more prospects with higher net worth with less effort. It was a form of old school direct mail mixed with a few things that I won't get into.

And it's humorous you believe my sig is targeting the same type of client as your cold call is. Last I checked, apples =/= oranges. I also wouldn't assume that my sig is indicative of my client roster.
 
Cold calling is terrible. I did it when I first started and absolutely hated it. I refined my delivery and tactic so that I was able to reach more prospects with higher net worth with less effort. It was a form of old school direct mail mixed with a few things that I won't get into.

Please do... :food-smiley-002:

I'm guessing you've automated your marketing with something like this?

24 hr prerecorded bonus > bonus if you leave your info > email/direct mail sequence
 
Please do... :food-smiley-002:

I'm guessing you've automated your marketing with something like this?

24 hr prerecorded bonus > bonus if you leave your info > email/direct mail sequence

Some of the marketing is automated, but the vast majority of it is not. Automated marketing doesn't work for my target market, as each piece needs to be customized pretty extensively.
 
Personality types are irrelevant in sales? Lmao. That's an absolute joke. If you think pitching to a C-level and a local business owner are the same, then you're doing it wrong. A simple G Scholar search tells you how foolish that statement is. This is also true for tacit knowledge.

Cold calling is terrible. I did it when I first started and absolutely hated it. I refined my delivery and tactic so that I was able to reach more prospects with higher net worth with less effort. It was a form of old school direct mail mixed with a few things that I won't get into.

And it's humorous you believe my sig is targeting the same type of client as your cold call is. Last I checked, apples =/= oranges. I also wouldn't assume that my sig is indicative of my client roster.

Just realised I entirely misread your first comment on my post, and that you were referring to the quote I gave with a particular sales scenario only working for 1-2 personality types.. I read it originally as "cold calling only working on 2 personality types" which led to my reply, so sorry about that. Of course personality types come into it and how you approach moving to the next step in the sales process / how you guide the conversation.

Cold calling works. Direct mail works too. Just because you personally don't like cold calling doesn't mean that it's not an effective sales method though.

Wasn't saying your signature is indicative of the clients you have either, just that people here are for the most part "bad clients", and much worse than clients you can acquire in other ways. Certainly from what I've learnt from people I know who've tried to sell SEO on WF, it's not particularly fun or financially rewarding.
 
Just realised I entirely misread your first comment on my post, and that you were referring to the quote I gave with a particular sales scenario only working for 1-2 personality types.. I read it originally as "cold calling only working on 2 personality types" which led to my reply, so sorry about that. Of course personality types come into it and how you approach moving to the next step in the sales process / how you guide the conversation.

Cold calling works. Direct mail works too. Just because you personally don't like cold calling doesn't mean that it's not an effective sales method though.

Wasn't saying your signature is indicative of the clients you have either, just that people here are for the most part "bad clients", and much worse than clients you can acquire in other ways. Certainly from what I've learnt from people I know who've tried to sell SEO on WF, it's not particularly fun or financially rewarding.

Fair enough, you had me a bit puzzled. RE the sig; I qualify people first. If they're micro managers, I don't work with them. My services also aren't cheap. It's fruitful, and gives my new employees decent experience in some deep trenches with the niches 90% of the people on here are in.
 
How do you guys price your services? I've heard that with services you want to price "high" (from a newb perspective).
 
How do you guys price your services? I've heard that with services you want to price "high" (from a newb perspective).

$80,000

And then when they agree slap in the face and say you don't want them as clients and walk out the building. If there is a large plastic tree or water cooler be sure to knock it over on your way out.

This is called positioning and it's the secret to selling se3 services.
 
How do you guys price your services? I've heard that with services you want to price "high" (from a newb perspective).

Pricing "high" strips out bad customers and allows you to therefore offer a better level of service to the customers you do get. Trying to compete on price is a fool's game.

Generally speaking a combination of: how much work I think is involved for us in the office + how much I'll spend outsourcing + how much I think it's worth for the client.

For example, if I was pitching a furniture company for reputation management, their front page was full of poor reviews and they received ~5000 searches a month for their brand name. One of the questions I'd ask would be what the average sale is worth to them. Say they turn around and say £500. Lets say that even a tiny number like 10% of searchers are being turned off by the bad reviews (it's likely higher than that).. That means that in lost sales it's worth £25000 per month to them.

Their margin might be something like £5k or so on that. So me coming and quoting say £15000 over 3 months to do the work, then £1k a month to maintain is a great deal backed up by the logic above.

Another example, say an office builder. Their average office costs £300k. Their front page is full of bad reviews about how shit their floorboards are and how they have damp problems after buying the office etc.. Their brand gets 5000 searches a month. Say 2% of those were potential buyers who were put off by the reviews [far less proportion will be actual buyers for a company like that].

100x£300k = £30M. So their bad reputation could be costing them £30 million (likely miles off in one direction or another, but the figure is probably millions) a month.

If I then come in and quote them £50k to fix the mess, that doesn't seem like too bad of a deal, does it?