I recently discovered that Avast charged me for a renewal of their premium plan without any prior notice. I didn’t see any warning emails, and when I logged into my account to cancel it, the option was buried under layers of menus. Really frustrating experience, especially when you're trying to sort it out quickly before another billing cycle hits.
Tried their chat support — it’s all automated. Eventually came across this page with their customer service info, and surprisingly, it led me to an actual human who helped cancel and refund it:
https://getmehuman.com/avast-customer-service/
If you're having issues canceling or reaching their billing team, that might help. Just wondering — is this happening to others too? I’ve seen similar complaints on Reddit, so maybe it’s a common issue?
Tried their chat support — it’s all automated. Eventually came across this page with their customer service info, and surprisingly, it led me to an actual human who helped cancel and refund it:
https://getmehuman.com/avast-customer-service/If you're having issues canceling or reaching their billing team, that might help. Just wondering — is this happening to others too? I’ve seen similar complaints on Reddit, so maybe it’s a common issue?