Knownhost.com is Down
- Thread starter vacuum
- Start date
It happens... Even with the largest of the providers - there are many things that can cause a DC to go offline. Hopefully it's a network problem and not a power problem, and your servers didn't loose power unexpectantly and have a bunch of failed disk and hardware related problems coming back up.
Edit - spoke to soon. Their Datacenter where they rent out cages from
'Colo4 in Dallas is experiencing a power plant issue, possibly related to their PDU maintenance last night. They have vendors in route.'
Looks like whole Datacenter is out. Colo4.com is also not resolving
'Colo4 in Dallas is experiencing a power plant issue, possibly related to their PDU maintenance last night. They have vendors in route.'
Looks like whole Datacenter is out. Colo4.com is also not resolving
Is anyone getting updates from KnownHost? Emails? Twitter? Facebook? I'm trying to figure out how to get updates to pass on... Thanks in advance! 
Just saw the twitter post. Thanks!
Just saw the twitter post. Thanks!
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Well over the past 8 years, Colo4 which is their Dallas Tx Datacenter provider had 1 other major power issue... So their is redundancy build in there and I am sure Knownhost wants to get up ASAP as much as you want your sites brought online.
The issue is the PDU - is basically like your houses Circuit breaker panel that controls all the electricity going out to your outlets. So even if you have a backup home generator in case of a power outage. It doesn't matter because the power comes into your Circuit breaker or in the Datacenter (Pdu) and can't get out to your electrical outlets.
Either way it will likely take several more hours to get it fixed, depending if they have to get replacement parts on a plane and delivered and then installed. Not to mention, that a majority of servers more than likely went down ungracefully.
So there is going to be a lot of verifying integrity of hd's and data. Backups and hard drive replacements in the next coming couple of days.
Don't know how related this is, but my entire setup with Rochen has been down for about the same amount of time, so I think there's a correlation.
Rochen is keeping us updated via their forums and my open ticket: here's what I can tell you, if in fact these are related:
The ATS controls where the colo gets power and switches between mains, UPS and generators. This is down, so UPS and generators can't really solve the problem.
Rochen is keeping us updated via their forums and my open ticket: here's what I can tell you, if in fact these are related:
The ATS controls where the colo gets power and switches between mains, UPS and generators. This is down, so UPS and generators can't really solve the problem.
BWAHAHAHAHA!
I just got all my shit out of there 1 month ago... Fuckers had this coming...!
Sorry to all of you affected, but KH sucks and I hope you are moving all of your stuff away at light speed right now.
I just got all my shit out of there 1 month ago... Fuckers had this coming...!
Sorry to all of you affected, but KH sucks and I hope you are moving all of your stuff away at light speed right now.
Sounds like you have some bones to pick with them... Personally, while it certainly may suck ATM. Unless people were having service issues and problems with support prior to this situation. Moving providers, because of one isolated issue is generally not going to make things great again.
I have had some sites with Knownhost and overall their support is pretty quick to respond and uptime has been great.
Just saying, the grass is not always greener on the other side. And Colo4 has plenty of redundacy built in. And some times things happen that you can not always prevent against. I've been in datacenters where there were power outages due to unseasonably hot weather in California and the backup generators they tested every month, failed...
Just saying.