hai,
TLDR; I've been having issues w this host for ages, but its tough finding an offshore host that ISN'T shit, and I had a whole elaborate setup on the servers, so I tried to just mark down the poor customer service as an anxiety-inducing cost of doing business.
Anywho, the tldr is the customer service for this company is fucking shit. When they break something, THEY DELAY THE FIX UNTIL I FORGET. Professionalism for the win, eh? Here's my final convo for a nice testimonial to these faggots. I've tried starting out nice 40 times, but their staff always jerk me around until I start going apeshit, at which point things finally happen.
TLDR; I've been having issues w this host for ages, but its tough finding an offshore host that ISN'T shit, and I had a whole elaborate setup on the servers, so I tried to just mark down the poor customer service as an anxiety-inducing cost of doing business.
Anywho, the tldr is the customer service for this company is fucking shit. When they break something, THEY DELAY THE FIX UNTIL I FORGET. Professionalism for the win, eh? Here's my final convo for a nice testimonial to these faggots. I've tried starting out nice 40 times, but their staff always jerk me around until I start going apeshit, at which point things finally happen.
I'm going to personally seo this thread w own links to make it top of wrzhost for the bullshit wrzhost scam that it is.[10:52:31 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): server is down
[10:52:35 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): i want to collect off it
[11:22:23 AM] Kayle (WRZhost.com): ill check now
[11:22:50 AM] Kayle (WRZhost.com): Just checked
[11:22:53 AM] Kayle (WRZhost.com): it was suspended
[11:22:56 AM] Kayle (WRZhost.com): it was due 1st March
[11:23:31 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): yeah, bottomline is i cant use these shitty servers and have problems on your end every 2 weeks and pay another 300 bucks to the admin to fix the VPN tunnel each time. you cant do it? then dont braek shit. i dont want the servers anymore
[11:23:34 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): i just want to collect from 141
[11:23:43 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): if you wont let me, i can rent that 1 server for the month, just to collect over the next hour
[11:23:54 AM] Kayle (WRZhost.com): ok calm down
[11:23:58 AM] Kayle (WRZhost.com): i didnt get rude
[11:24:03 AM] Kayle (WRZhost.com): i just told you whats happened
[11:24:09 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): dude, i dont give a FLYING FUCK about rude. you're fucking with my money
[11:24:11 AM] Kayle (WRZhost.com): not what im going to do, or if youre not getting your backup
[11:24:12 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): you get paid some shitty salary
[11:24:17 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): when someone fucks w your money
[11:24:19 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): you'll be mad
[11:24:24 AM] Kayle (WRZhost.com): of course
[11:24:33 AM] Kayle (WRZhost.com): well then I can be rude too but i deal with it professionally
[11:24:37 AM] Kayle (WRZhost.com): your windows passwords changed IS NOT OUR FAULT
[11:24:38 AM] Kayle (WRZhost.com): get that
[11:24:46 AM] Kayle (WRZhost.com): we dont run a script to go and change vps passwords
[11:24:48 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): had issues before that
[11:24:51 AM] Kayle (WRZhost.com): permissions changing on the VPS? ALSO now our issues
[11:24:53 AM] Kayle (WRZhost.com): not*
[11:25:15 AM] Kayle (WRZhost.com): and I told the the day you had issues
[11:25:18 AM] Kayle (WRZhost.com): them*
[11:25:28 AM] Kayle (WRZhost.com): you were the first one who reported it so I told them instantly
[11:25:34 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): here's the chain of events so that you're not fucking as stupid anymore:
im using Mremote w some password on thes ervers, they log in fine for weeks. THE OTHER DAY, they stop working. your tech staff in the ticket tells me its PROVBLEMS WITH YOUR SERVERS AND THEY"RE ASKING SENIOR ADMIN
[11:25:43 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): then you fixed it, obviously rebooting all the servers
[11:25:47 AM] Kayle (WRZhost.com): No
[11:25:47 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): then i couldnt find my pws
[11:25:49 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): so
[11:25:51 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): thats when i needed passes changed
[11:25:53 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): fuck you check the logs
[11:25:56 AM] Kayle (WRZhost.com): i didnt reboot anything
[11:25:58 AM] Kayle (WRZhost.com): i just reset your passwords
[11:26:01 AM] Kayle (WRZhost.com): i could always RDP on them
[11:26:08 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): [11:25 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°):
<<< THE OTHER DAY, they stop working. your tech staff in the ticket tells me its PROVBLEMS WITH YOUR SERVERS AND THEY"RE ASKING SENIOR ADMIN
[11:26:09 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): no
[11:26:11 AM] Kayle (WRZhost.com): the more ruder you get the less Im going to do
[11:26:21 AM] Kayle (WRZhost.com): so get your conversation straight first
[11:26:24 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): either way, bottom line, your service staff fucked up, i did not use servers, i lost a lot of money
[11:26:27 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): y i pay u
[11:26:31 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): for this faggotry?
[11:26:35 AM] Kayle (WRZhost.com): As I said
[11:26:37 AM] Kayle (WRZhost.com): the more insulting
[11:26:40 AM] Kayle (WRZhost.com): the less help youre getting
[11:26:43 AM] Kayle (WRZhost.com): simple as that
[11:26:44 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): as i said, either give me my data
[11:26:48 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): or make ticket for one server
[11:26:51 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): so i can purchase it
[11:26:53 AM] Kayle (WRZhost.com): Im ready to deal with it professionally
[11:27:31 AM] Kayle (WRZhost.com): Your choice. If you want to renew it for another month to use it then sure
[11:27:37 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): use it for what?
[11:27:40 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): i cannot vpn tunnel
[11:27:42 AM] Kayle (WRZhost.com): If not I can unsuspend it for you to take whatever you need
[11:27:43 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): you cannot vpn tunnel
[11:27:45 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): whos gonna vpn tunnel?
[11:27:53 AM] Kayle (WRZhost.com): I dont know about that, I can remote desktop easily
[11:27:55 AM] Kayle (WRZhost.com): works fine
[11:27:56 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): omg
[11:28:00 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): dude do you KNOW what a vpn tunnel is?
[11:28:05 AM] Kayle (WRZhost.com): Yeah
[11:28:07 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): its when i use your dedi to set IPort to all the vpses
[11:28:15 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): DEDIIP
[11:28:22 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): the vpses all act under main ip
[11:28:25 AM] Kayle (WRZhost.com): yes
[11:28:31 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): well obivously it doesnt work, you saw it yourself
[11:28:48 AM] Kayle (WRZhost.com): Not to do with us. thats something internal in windows and the setup you have
[11:28:55 AM] Kayle (WRZhost.com): what we have to provide is a working VPS with remote desktop
[2/27/2013 4:47:27 PM] Kayle (WRZhost.com): i cant see why openvpn doesnt want to work
[11:29:10 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): you have no idea why your server doent work w it but its nothing to do with you?
[11:29:17 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): this is why i no longer wish to work w you, theres no support
[11:29:17 AM] Kayle (WRZhost.com): Nope
[11:29:20 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): its just you placing blame on me
[11:29:23 AM] Kayle (WRZhost.com): Because I use openvpn on other servers
[11:29:25 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): that doesnt really HELP me fix anything
[11:29:25 AM] Kayle (WRZhost.com): and it works easily
[11:29:27 AM] Kayle (WRZhost.com): so its the setup
[11:29:32 AM] Kayle (WRZhost.com): and it used to work before
[11:29:34 AM] Kayle (WRZhost.com): we never got in to change your setup
[11:29:38 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): it's the worst customer service ever, that doesnt give a shit IF im using servers as long as im giving you monies
[11:29:38 AM] Kayle (WRZhost.com): we have other work to do
[11:29:55 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): im not saying you hacked my server, im saying something went wrong on your end, and you dont give a shit
[11:29:55 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): so
[11:30:00 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): who's unprofessional?
[11:30:01 AM] Kayle (WRZhost.com): yes we do
[11:30:01 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): not me
[11:30:03 AM] Kayle (WRZhost.com): I tried to find out
[11:30:07 AM] Kayle (WRZhost.com): I logged in and checked
[11:30:09 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): and the end result is?
[11:30:09 AM] Kayle (WRZhost.com): and didnt find anything
[11:30:13 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): i still cannot do anything right?
[11:30:14 AM] Kayle (WRZhost.com): so its most probably in the initial setup
[11:30:20 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): i dont care about details much, you get fixated on them
[11:30:23 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): point is, i cannot use it
[11:30:25 AM] Kayle (WRZhost.com): so it may have to be uninstalled/install again and check
[11:30:25 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): and you cannot help
[11:30:26 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): so
[11:30:31 AM | Edited 11:30:32 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): i have to get host that can help
[11:30:34 AM] Kayle (WRZhost.com): Sure
[11:30:35 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): thats how life is
[11:30:40 AM] Kayle (WRZhost.com): Ive told you before, you are free to leave
[11:30:44 AM] Kayle (WRZhost.com): If you think we arent good enough
[11:30:47 AM] Kayle (WRZhost.com): Thats your choice
[11:30:49 AM | Edited 11:30:50 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): so give me my data
[11:30:53 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): or
[11:30:58 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): i already went through choices
[11:31:05 AM] Kayle (WRZhost.com): Good
[11:31:09 AM] Kayle (WRZhost.com): I hope youve found a good host
[11:31:24 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): no i have to look for one, because of your 16 year old attitude bullshit
[11:31:32 AM] Kayle (WRZhost.com): Same to you
[11:31:32 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): make an invoice
[11:31:34 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): for one server
[11:31:36 AM] Kayle (WRZhost.com): At least we treat everyone with respect
[11:31:36 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): this is ridiculous
[11:31:40 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): DUDE YOU DONTN HELP
[11:31:42 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): YOU DO NOT HELP
[11:31:51 AM] Kevin O'bleary ( ͡° ͜ʖ ͡°): you're ignoring what im saying right now
