Don't expect any sort of reply from Neverblue here.
Same deal happened with another network (I can't recall the name) with even worse, hundreds of affiliates getting booted for inactivity but the emails contained their names, email, business name, location, etc.
I don't run with NB, so I'm ok with no reply. Just think that in this day and age, not knowing what those three little fields on an email represent is akin to a farmer not knowing which end of a cow to feed.
Some companies in this industry hire the lowest of the low when it comes to skills or even basic logic. See the AKMG post below for more network fail.