In my experience in IM, I haven't quite found a domain registrar that I've loved. I've had bad experiences with many of the majors and wanted to get a group opinion on who is the best and the worst.
Here's some of my first hand experience:
1&1 - sent me to collections
My domains expired and my expired cc on file declined on auto-renewal. The collections agency put a collections item on my personal credit report. ICANN policy states that the domains must be withdrawn if they're unable to collect payment.
1&1 - took 3 months to forward on a complaint addressed to the privacy physical address
NetFirms - permanently disabled my domain
A high-volume PPV campaign had people complaining it was spyware/adware because of the popups. NetFirms took it upon themselves to call us malware and take our domain.
GoDaddy - made us pay a $75 administrative fee for spam
An e-mail affiliate got their IP listed in the Spamhaus SBL database. The e-mail redirected through several jump links and eventually to our offer. GoDaddy claimed that this could potentially get GoDaddy added to the blocklist and demanded we switch registrars and pay a $75 admin fee.
I understand that a lot of this falls under the category of "bad stuff I've done" but does the registrar have the responsibility to police the Internet?
Please share your experiences good and bad!
Here's some of my first hand experience:
1&1 - sent me to collections
My domains expired and my expired cc on file declined on auto-renewal. The collections agency put a collections item on my personal credit report. ICANN policy states that the domains must be withdrawn if they're unable to collect payment.
1&1 - took 3 months to forward on a complaint addressed to the privacy physical address
NetFirms - permanently disabled my domain
A high-volume PPV campaign had people complaining it was spyware/adware because of the popups. NetFirms took it upon themselves to call us malware and take our domain.
GoDaddy - made us pay a $75 administrative fee for spam
An e-mail affiliate got their IP listed in the Spamhaus SBL database. The e-mail redirected through several jump links and eventually to our offer. GoDaddy claimed that this could potentially get GoDaddy added to the blocklist and demanded we switch registrars and pay a $75 admin fee.
I understand that a lot of this falls under the category of "bad stuff I've done" but does the registrar have the responsibility to police the Internet?
Please share your experiences good and bad!
