the service appears to be working; as in providing #s - it's just those #'s are inaccurate. If they could fix that, hell -- it would be an excellent service. I love the design and programming involved, so hopefully this is a minor step for them to fix.
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I was just going through my paypal subscriptions and noticed that I had two set up from sescout. I upgraded my account two or three months ago and it looks like that for whatever reason they didn't remove my old paypal subscription and just added a new one which meant I've been getting double charged.
Fuck that noise, I just cancelled both subscriptions and I won't be using sescout again.
Buggy piece of shit that is inaccurate as hell and the developers refuse to talk responsibility for down time and then double charge people.
Learn how to handle your subscriptions and learn some decent customer service.
0/10. Would not buy again.
Fuck that noise, I just cancelled both subscriptions and I won't be using sescout again.
Buggy piece of shit that is inaccurate as hell and the developers refuse to talk responsibility for down time and then double charge people.
Learn how to handle your subscriptions and learn some decent customer service.
0/10. Would not buy again.
For all the positive comments, thanks. We are still working out the issues and we plan on having everything running smoothly again soon.
You probably should have read over our upgrade FAQ. Not sure if you've used a paypal subscription in the past, they aren't very flexible. We can't upgrade your subscription over a certain amount (20% max) nor automatically set your previous plan to cancel.
Simply send your information our way and I would be more than happy to refund for the period in which you were double charged, or maybe I shouldn't seeing as how our customer service is so terrible.
You probably should have read over our upgrade FAQ. Not sure if you've used a paypal subscription in the past, they aren't very flexible. We can't upgrade your subscription over a certain amount (20% max) nor automatically set your previous plan to cancel.
Simply send your information our way and I would be more than happy to refund for the period in which you were double charged, or maybe I shouldn't seeing as how our customer service is so terrible.
Here is a recent blog post from Josh:
The amount of data that SEscout is managing is incredibly large and growing by the hour. This is presenting scaling issues that your average blog post on "how to manage your database" couldn't even begin to touch on.
So what are we doing to handle this problem?
- We just brought on board a new team member who's role will be to monitor and maintain the current storage of data while designing and implementing a newer, more scalable database architecture.
- Our first step in bringing stability back to SEscout is to temporarily disable access to keyword archive data.
What to expect moving forward:
Updates are being switched to daily for all accounts for the next 48 hours or so. This will give us the ability to test new code faster and resolve our server side issues more quickly than having to wrestle with hourly updates at the same time.
We know that when any web app isn't operating as expected that it's frustrating especially when your business depends on the app. We understand this, and are working extremely hard at stabilizing SEscout. Most of you have been very understanding and helpful and we are very grateful. With the help of our new team member we are expecting to turn things around quickly.
The amount of data that SEscout is managing is incredibly large and growing by the hour. This is presenting scaling issues that your average blog post on "how to manage your database" couldn't even begin to touch on.
So what are we doing to handle this problem?
- We just brought on board a new team member who's role will be to monitor and maintain the current storage of data while designing and implementing a newer, more scalable database architecture.
- Our first step in bringing stability back to SEscout is to temporarily disable access to keyword archive data.
What to expect moving forward:
Updates are being switched to daily for all accounts for the next 48 hours or so. This will give us the ability to test new code faster and resolve our server side issues more quickly than having to wrestle with hourly updates at the same time.
We know that when any web app isn't operating as expected that it's frustrating especially when your business depends on the app. We understand this, and are working extremely hard at stabilizing SEscout. Most of you have been very understanding and helpful and we are very grateful. With the help of our new team member we are expecting to turn things around quickly.
All you did was further prove his point.
He, along with everyone else, has a right to be upset. I just noticed Ive been being double charged as well since I upgraded. Not only are people being charged for a service that simply is not working, but many are being double charged and don't even know it. Are you telling me you wouldn't be upset had you been in our position? Please send the refund for the double charge that happened on the 26th, I use the same username for your service.
I totally understand where some of you are coming from. However, when it comes to an issue like being double charged, wouldn't it make sense to approach us first? We aren't thieves trying to con our users into signing up for multiple packages so we can steal your money. I've yet to deny a user a refund for ANY reason.
Again, paypal has some pretty big limitations, a ton of our users have a separate paypal email address than they do for SEscout, there really isn't a way for us to know if you are setting up a second subscription then to do a manual check for it. We've put up measures to help insure that this doesn't happen (for instance the disclaimer on both the "upgrades page" and the message you get when you return from upgrading on paypal). The easiest way around this is for us to simply use a credit card processor, but with SEO's being notoriously private as they typically are, I can see that being a big barrier of entry for a lot of people.
P.S.
I simply don't understand the logic of users that go out of their way to complain about a service but offer no solution to what they are complaining about. If you aren't happy, ask for a refund and we will absolutely provide one.
If you mistakenly signed up for two subscriptions, tell us and we will fix it, don't bitch about having two subscriptions, then completely leave out your username or a way for me to find out who you are in our service so I can refund you.
There are quite a number of providers that use PayPal. There are quite a number of providers that use PayPal that allow an upgrade for your plan. How do they do it? I don't know, but it isn't my job to figure it out.
I also don't see anyone complaining about how when we upgrade initially, we're also being double charged. Instead of the plans being prorated, we're simply charged again the full upgrade monthly pricing.
I'm not intentionally trying to derail your service thread, but there are some very large issues that need to be taken care of.
I appreciate your input. As a startup company, this is also a massive learning curve for us as well. SEscout started out as a simple backend management system for our own projects and has growing immensely since then. Some of you have stuck around since the beginning and been with us through all of our ups and downs. This is simply another speedbump for us and we've learnt a ton along the way.
SEscout isn't perfect by any means. We don't claim it to be. We've been extremely lenient when it comes to our customers. If someone has asked for a refund, we've provided it no questions asked. It isn't fair for the customer to suffer over an issue that we've never experienced before and have to figure out how to fix.
Showing an accurate raiting on my primary key;
Good to hear.
Send me examples please. Updates are back on schedule.
All of my test searches returned the exact same results as SEscout is displaying. This is a data center related discrepancy, not an SEscout accuracy issue.
BTW this complaint was for a Google.nl domain.
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