Thanks for your honest review. I'd like to respond to a few things you mentioned.
Glad we're on the same page on that
I'm not trying to be a bitch, but when you run a salespage that says " TIME IS MONEY. WE DELIVER ON TIME, EVERY TIME" I expect you to give me a report on time.
Fair criticism. We bit off more than we could chew the first time around.
To prevent this from ever happening again, when we relaunch we will have guarantied day delivery or your money back.
We have built out an infrastructure to delivery WAY more HOTHs than we were able to at the beginning of the month and we have a much more concrete idea of what our actual capacity is at this point.
I absolutely cannot believe that this wasn't verified before the report was given to me. Then again, maybe it was and it was just deleted in the ~7 hours between the report getting sent out and my checking it...
I'm not sure if you retracted your accusation in that second sentence or what,
but yes, it was most certainly verified before delivery.
We wouldn't have begun link building to a bunch of missing links.
Seeing as you said it yourself, I hope you are no longer "extremely pissed" about this.
I'll probably end up waiting another few weeks to get the whole thing finished. What's the deal Alex? Do you bump projects up in priority when they die less than 24hours after you finish working on them? What if it gets deleted again two weeks from now?
You should get your wordpress replaced in a day or 2, tops.
Right now, we are working as hard as we can to catch up on the IMMENSE backlog of work.
We're almost there.
With that said, when a correction needs to be made, sometimes it needs to be pushed back to the weekend so that everyone else's orders don't get delayed.
I don't consider my niche shaddy/spammy, but wordpress didn't like something.
With all due respect, the social web DOES consider your niche extremely spammy.
Please take a look at Squidoo's
SquiDon't policy and you will see your niche clearly listed there. Wordpress doesn't have as transparent of a moderation policy, but whoever is spamming squidoo is most certainly spamming wordpress.com too.
With that said, we got your squidoo to stick in this highly moderated niche, so a little understanding as we get your wordpress to stick would be greatly appreciated.
I'm checking through all the bookmarks/2.0s/profiles now to see how many are still up, but based on the numbers they over-delivered on their promises.
Anyway, SERPs have moved in the right direction and will hopefully stay there as the articles come out.
Once again, thank you for your honesty.